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11/20/2007 (RESOLVED again at 7:33PM PST) 5:20 PM PST Update Service interuption

Discussion in 'EA Land/The Sims Online Stratics Forums' started by imported_LFancey, Nov 19, 2007.

  1. This is similar to Friday night. I have alerted FLS and NetEng.

    No ETA. Do not patch to diff cities until I sound all clear.


    Lee
     
  2. Issue is escalated to SO-Unix team. No ETA

    Lee
     
  3. Service restored.

    Lee
     
  4. Keep It Real

    Keep It Real Guest

    It's broke again! Just left the Pub and it is doing it again as I tried to patch back.
     
  5. <blockquote><hr>

    It's broke again! Just left the Pub and it is doing it again as I tried to patch back.

    [/ QUOTE ]

    Confirming KIR's post. I also just left the pub and found I can not patch back to the production cities. Castanet error message.
     
  6. PB Three

    PB Three Guest

    It is just past midnight where I am and I for some reason can't patch back to TC3 after visiting TC1. The update keeps failing. Any help would be great. [​IMG]

    EDIT: Oh, didn't read the first post completely, I don't like the sound of that... I can still play in TC1 but it's near dead...

    PB Three
     
  7. jlcostello

    jlcostello Guest

    I too am getting the same error when trying to switch to TC3. I can play in the other cities.
     
  8. Everyone,

    I am going to have to get Front Line Services on this again. I have no ETA. I will keep this thread posted.

    Lee
     
  9. SO-Unix has been notified and is investegating. No ETA.

    Lee
     
  10. Keep It Real

    Keep It Real Guest

    Lee we sure appriciate your attention to this. We are not at all used to the customer service you have been providing.
     
  11. They have have restarted some services on our patching servers and I have asked that they flush the cache. This may help the issue. I will let you know they are done and then we will have to wait see if it improves.


    Lee
     
  12. Lets see if this resolves it. (11:43 PM PST)

    Lee
     
  13. Keep It Real

    Keep It Real Guest

    Still not working for me Lee. Same error message as before.
     
  14. PB Three

    PB Three Guest

    Same here as with Keep it Real... perhaps I should actually go to sleep now (5 before 3:00 AM here on the east coast).

    I hope we're not making you and the team work overtime.

    EDIT: If anyone wants to play in TC1 in the meantime, I'll be there for a bit. Screen name "Medieval PB Three"... need to change it back to just "PB Three"

    PB Three
     
  15. Ok thanks for letting me know.

    I have informed everyone I can at this point and left my numbers so they can call me if they need me to help but as of right now its in the hands of NetEng, SO-Unix.

    Tomorrow is a big update day so I have to get some sleep. They will wake me when they have information and I will update you all.

    Lee
     
  16. PandoraPlys3

    PandoraPlys3 Guest

    I have been able to get into TC3 without any Castanet error warnings, but I am having a bit of an odd problem. Though I'm playing in full screen mode, the game opens in a window againgst a black field. Please tell me this is because of the server trouble, and not a problem with my game or comp. [​IMG] [​IMG]

    [Edit] I was playing til 5:00 am this morning befor maintenance, with no trouble at all in full screen mode.
     
  17. PB Three

    PB Three Guest

    First of all I gather that Lee and the team have called it a night now.
    You're lucky, it gives an error message and quits. If you have a sim in TC1 it would be great if you'd sign on 'cause I can't get to sleep and have nothing much better to do than wait or simply skill at my lot. (I'm Medieval PB Three in both TC1 and TC3).

    EDIT: Oh, Lee hasn't called it a night yet I see though.

    PB Three
     
  18. PandoraPlys3,

    I don't think it is but let me keep this on the topic of CASTANET

    If its not cleared up for you later today let me know.

    Lee
     
  19. I have done all I can as of now.. We just need to wait.

    I will keep you informed as I get information.


    Lee
     
  20. PB Three

    PB Three Guest

    When I tried again it gave me an updater-update but still no...
    My Dad and I have figured this out long ago: Always add at *least* 2-3 times to your estimate on how long things will take. Computers are so unpredictable...

    PB Three
     
  21. Guest

    Guest Guest

    <blockquote><hr>

    My Dad and I have figured this out long ago: Always add at *least* 2-3 times to your estimate on how long things will take.

    [/ QUOTE ]

    He did that. He originally said No ETA, then said it 3 more times. [​IMG]
     
  22. SilverSpike

    SilverSpike Guest

    <blockquote><hr>

    <blockquote><hr>

    My Dad and I have figured this out long ago: Always add at *least* 2-3 times to your estimate on how long things will take.

    [/ QUOTE ]

    He did that. He originally said No ETA, then said it 3 more times. [​IMG]

    [/ QUOTE ]

    LOL.. Someone has to start with the sarcasm :p
     
  23. ok its 5 am i am getting castanet error.i use windws xp.
     
  24. SilverSpike

    SilverSpike Guest

    <blockquote><hr>

    ok its 5 am i am getting castanet error.i use windws xp.

    [/ QUOTE ]

    Like Lee said, the patching server is down again. There is no ETA on it. (4th time)
     
  25. PB Three

    PB Three Guest

    Very much so SilverSpike, it's better than sitting around waiting and doing roof art for my TC1 property with my 450+k that is soon to be wiped anyway. May as well make use of my needless amount of cash on something that may help business when TC1 gets merged with TC3.
    The roof art says "P.I" as in "Paradise Island". My place is named "ParadiseIslandLuxuryMart".

    Long Live Paradise Island!!
    Long Live CodeSkill Casino!!

    EDIT: Not sure wether you were talking about my post or the one after it, but this post is still very relevent either way, IMHO.

    EDIT2: I'm referencing the post about sarcasm, just so you know.

    EDIT3: Depending on when today's update is supposed to take place, this could seriously mess things up. Also it seems that this 'mishap' is actually an inter-simnational crisis... oh boy.

    PB Three
     
  26. Bindy

    Bindy Guest

    I know this isnt on topic but I needed to say this.....

    Welcome back PB [​IMG]
     
  27. PB Three

    PB Three Guest

    ty Bindy, and since they haven't worked out the update problem, do you think you could meet me in TC1?

    Back on topic, we'll continue this in PM

    PB Three
     
  28. <blockquote><hr>

    I have done all I can as of now.. We just need to wait.

    I will keep you informed as I get information.


    Lee

    [/ QUOTE ]

    Thanks Lee for keeping on top of this problem. I am on the East Coast and am still getting the Castanet error message at 10:45 am EST. I did briefly visit TC3 this morning using my husband's computer that was already patched to TC3. My advice to others is to not try to switch versions until this gets fixed or you will be stuck in the castanet error and verifying loop.
     
  29. Service is still having problems.

    I will have to address this when I get into the office.

    Lee
     
  30. Catwoman1966

    Catwoman1966 Guest

    15:56pm in England.. still getting 'CASTANET_ERROR_UNEXPECTED_EOF' problem.

    Cat.
     
  31. PB Three

    PB Three Guest

    I hope this doesen't continue past this evening.

    I'm going to refrain from posting for a while due to my morale.


    PB Three
     
  32. Update,

    Still no ETA. The problems you are reporting appear to be concentrated from players East of the Mississippi river.

    Sorry for all you outside the continental US I don't know how to classify it any other way yet.

    Can those of you confirm or deny any of this? Anyone west of the Mississippi river having trouble?

    I know I am able to patch just find so I fall into the west group.

    Thanks
    I will keep you updated as I collect info.


    Lee
     
  33. Heidi14663

    Heidi14663 Guest

    East Coast here Lee, not able to get in anywhere; Castanet issues error report.
    Awaiting your All's clear alarm lol!
    Thanks for the information and your time!
    You know I love ya!
     
  34. Guest

    Guest Guest

    <blockquote><hr>

    They have have restarted some services on our patching servers and I have asked that they flush the cache. This may help the issue. I will let you know they are done and then we will have to wait see if it improves.


    Lee

    [/ QUOTE ]
    I would like to apologizize in advance for what I am about to do - I don't know why I do this kind of thing, but I just.... can't.... help.... myself!

    Sooo.... does the cache have a little handle that you push to flush it????



    Once again, I apologize.
    I am seeking help.
     
  35. Heidi14663

    Heidi14663 Guest

    heehehe hahahahha got pills? lol lol
     
  36. Guest

    Guest Guest

    is it me or is it boring without sims i ll shake them castanets , wish it would hurry up , i keep moving the furniture around in my living room and hurt my back .. from the uk and has the same problem which side of the mississippi am i? bad enough trying to locate me sim let alone myself.
     
  37. Guest

    Guest Guest

    sometimes you shouldn't have to help yourself Donovan.. .*giggles*

    that was funny. [​IMG]
     
  38. GregK

    GregK Guest

    (Lee is driving into office)

    Net Engineering contacted us and has corrected a couple of things.

    Did it correct the problem for anyone on the East Coast?

    Thanks
    gk
     
  39. PB Three

    PB Three Guest

    Nope, still no luck. I get the castanet error when updating the updater to the latest version.

    PB Three
     
  40. Catwoman1966

    Catwoman1966 Guest

    I'm in England and as of now ( 17:34pm,) my error message has slightly changed.
    Now saying 'There was an error reading from the network. This may be due to connectivity problems or the server may be down due to maintenance.' Then I get 'there was an error updating the updater'.. so I click retry and it tries to download updates but gets stuck on installing and says 'waiting for a response from downloads.tso.ea.com:26100'.
    Then after it hangs for a few mins I'm back to the castanet error.


    Logging in using EALand desktop icon.

    Hope this helps,
    Regards,

    Cat.
     
  41. Guest

    Guest Guest

    and me [​IMG] is now just staring at all the furniture i moved and wonder if jam making for real would help whilst waiting.
     
  42. West of the Mississippi and EAst of the Rockies here.

    Cannot update from old cities to TC3.

    Stuck in game verification loop.

    Unable to connect to updater.

    Logged in using

    C:\Program Files\Maxis\The Sims Online\TSOPatch TSO.exe

    Sorry , not brave enough to wreck my EALand installation.
     
  43. michele1968

    michele1968 Guest

    1pm eastern in Ohio...error changed from the castanet to error reading from network. Using windows xp and log in from desktop
     
  44. Guest

    Guest Guest

    and if it helps any more it seems to come up with this error on the recieving update info from load.tso.ea.com:26100
     
  45. Catwoman1966

    Catwoman1966 Guest

    6pm England.. Castanet error stopped.. error updating updater now.

    Cat.
     
  46. Acer_Scorpio

    Acer_Scorpio Guest

    Mystic, CT is my location and still getting this CASTANET_ERROR_UNEXPECTED_EOF . Am awaiting, just confirming.
     
  47. coyoteee

    coyoteee Guest

    Asheville, NC - 1:35 PM EST. Can't log in to TC3 or patch to other cities.
    Verifying install again for the 4th time... I'm in the same loop.
    Not getting a castanet error. It's something about the server. I'll post it once I get there again.

    ~Coyote

    P.S. Let me back in! lol [​IMG] [​IMG] [​IMG]
     
  48. England 6:40pm using XP

    last night I was getting castanet error now am getting network error.
     
  49. Guest

    Guest Guest

    East of the mississippi and I recieve the same message

    "Server may be down... etc."
     
  50. coyoteee

    coyoteee Guest

    Ok here's the error I'm getting, word for word:

    "Failed to connect to the server. This may be due to networking issues or could be due to scheduled server maintenance. Please verify your network connection and select 'Retry' to attempt to update the game again, or select 'Quit" to exit the game."

    So I hit 'Retry." It asks me to select which place I want to go to. I hit the TC3 button. It tells me "An error was detected on the last game update attempt." blah blah blah "need to verify game installation." So I'm back in the loop again.

    ~Coyote [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]

    P.S. I blame Gracie.