While I was playing this evening I saw an issue that needed a GM to address. It was definitely an issue that needed to be addressed rapidly (ie not a scripter or griefer). I worded my request plainly and indicated the importance of it, and the in game consequences if the issue did not get resolved; well the best I could in under the paltry 200 characters the box allows. I entered the "que" at 7:45 pm est... as I type this it is now 12:15 am est.. 4 and 1/2 hours later and still not a single response from a GM. Nothing letting me know how much longer it could take.. nothing at all - not even the usual old canned response of "yadda yadda website yadda yadda". Of course it does make sense I would not receive the latter response as the issue can only be resolved with GM support. That being said.. my question would be... Is there anything the Producer of UO can do about the service the players receive when it comes to in game issues? We have many chat channels now.. could we not have a global channel that was for GM support only? One person could sit in a "lobby" fielding the issues and responding with quick responses of: 1 - Not an issue we can handle 2- That is a question for the Dev team 3- That is a relevant issue and will be forwarded to the GM's. There are X number of issues in front of yours. 4- as many responses that are applicable. Once the person in the lobby determines it is not a frivolous request (ie "person X scammed me and I want my gold back" type crap) they forward it to GM's for action. I am a patient person in general, but 4 and a half hours and nothing at all? That is going a bit to far, I think most (if not all) folks would agree with that.