1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

account problems

Discussion in 'UHall' started by yanaki2, Sep 6, 2011.

  1. yanaki2

    yanaki2 Sage
    Stratics Veteran

    Joined:
    Jun 26, 2008
    Messages:
    541
    Likes Received:
    16
    ok so has anyone had there ip address banned and have it fixed by customer support? or is this now a death sentence to my accounts?
     
  2. Korik Bloodguard

    Korik Bloodguard Lore Keeper
    Stratics Veteran

    Joined:
    Feb 25, 2004
    Messages:
    891
    Likes Received:
    0
    If you didn't do anything wrong then there's nothing to worry about. Call Tech. support and explain your problem. Hopefully they'll fix everything for you.
     
  3. yanaki2

    yanaki2 Sage
    Stratics Veteran

    Joined:
    Jun 26, 2008
    Messages:
    541
    Likes Received:
    16
    did that. got the canned will end it to the almost never responding by email only level 3 customer support. so i cannot turn on any accounts, i cannot deactivate any account. my isp is banned from billing and i get the canned responce.id like to beable to turn on my grandfathered accounts before they reactivate account aging and i lose all my houses.
     
  4. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    So call again. Also don't rely on email, that has a tendency takes much longer. I did have my ip banned because I couldn't remember my password. Luckily it got unbanned the next day. How long exactly has yours been banned?
     
  5. yanaki2

    yanaki2 Sage
    Stratics Veteran

    Joined:
    Jun 26, 2008
    Messages:
    541
    Likes Received:
    16
    24 hours now
     
  6. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    Very specific...might lift the ban automatically tomorrow or later in the evening. Keep calling if it doesn't.
     
  7. Slayvite

    Slayvite Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Jul 13, 2005
    Messages:
    1,709
    Likes Received:
    350
    Well i got my 'final' email from EA cs a little while ago.
    Their basic answer was tough luck.

    They have id'd my problem but say they arnt gonna change their system for 'a small amount of people'. so it seems i'm not the only one that has been given the royal shaft.

    I cannot do anything to change my circumstance untill i get back to the UK on December the 5th.

    Seems if your in the US but 'live' outside the US then your out of luck.
    I doubt i'll bother then as my house will prob have fallen by then.

    On another matter:
    Does anyone want to exchange a $20 EA Gametime card for a $20 Ultimate Game Card or a $20 Lotro game card. PM my box if you do as i have one thats useless for me and dont have any other EA games.
     
  8. Salivern_Diago

    Salivern_Diago Lore Master
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    1,112
    Likes Received:
    41
    That really blows dude. Surely one of the Dev's or other staff could look into this for you and try to resolve it?
     
  9. Slayvite

    Slayvite Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Jul 13, 2005
    Messages:
    1,709
    Likes Received:
    350
    Nope, they wont even take the code off the EA card and credit it to my account. To say they have been less than helpfull towards a paying customer of over 10 years is an understatement. :thumbdown:
     
  10. Salivern_Diago

    Salivern_Diago Lore Master
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    1,112
    Likes Received:
    41
    What was the problem that they identified? Was it due to this infernal bloody migration?
     
  11. LordGenesis

    LordGenesis Adventurer

    Joined:
    Jul 25, 2011
    Messages:
    76
    Likes Received:
    14
    Have you tried using a different IP source to log into?

    Libraries have free online access as well as many fast food chains now have free wifi access. Perhaps you could try accessing it from one of those.

    Alternatively, you could try logging into a UK proxy site so it sees a UK IP address and attempt it that way.


    I find it disconcerting that EA is unwilling to resolve this issue for paying customers... its just not good business.:thumbdown:
     
  12. Slayvite

    Slayvite Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Jul 13, 2005
    Messages:
    1,709
    Likes Received:
    350
    Aye, pretty much its due to my card being registerd in UK with my UK address and the new system not liking that fact im using it in US and not where its registerd.

    I can find a way around it if i really have to but to be honest, after the way i've just been treated i really cant be botherd working that hard to find a way to pay them dollars so i can pay.

    I was serious about trading the card if anyone has one. Oh can i say that here?
     
  13. Slayvite

    Slayvite Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Jul 13, 2005
    Messages:
    1,709
    Likes Received:
    350
    Only gonna bump this once incase some with a card didnt see it, i still have mine.


    Petra, if this is not allowed then delete and my appologies :blushing: