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Account problems

Discussion in 'Account Management FAQ and Info' started by Ommy2k7, Jan 27, 2015.

  1. Ommy2k7

    Ommy2k7 Journeyman
    Stratics Veteran

    Joined:
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    Hi All,

    Here is my story so far. Ive had two accounts paid for via subscription for numerous months now.. Unfortunately my payment card was declined this month (get paid 3 days later this month than usual) so the accounts have become inactive. I get that.
    So this morning i've logged onto UO.com done the usual process i would do when i would usually re-activate an inactive account. Only to find that a) one of the accounts isn't even on the selection anymore to actually re-activate - and b) the other i cant activate at all there is no option to renew my subscription.
    I've had no e-mails from Mythic with regards to my accounts (other than the usual "End of Subscription Noticification" which explains my card was declined) i get that.. thats fine. The accounts have not been mistreated or (that I am aware of at least) been up to no good? I dont understand it..

    Has anyone else experienced anything like this at all?

    Regards,

    Omega.
     
  2. Jester

    Jester Adventurer
    Stratics Veteran

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    both of my accounts are closed due to CC being declined this month. someone hacked my orgin account last month. once we got that straightened up I thought everything was good to go. now it wont let me add a CC or my paypal account to pay for my subcriptions. It wont even let me buy game time from orgin so I can secure my accounts until I get this straightened out. Pisses me off you cant just call these guys like you use to be able to.
     
    Ommy2k7 likes this.
  3. Nexus

    Nexus Site Support
    Administrator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Patron

    Joined:
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    I finally got a similar issue fixed, It appears that they flagged my Origin Account, it also flagged the account management for SWTOR. This had to be removed separately, and until it was I was unable to add a card for UO, or my Origin Account.