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Account recovery

Discussion in 'UHall' started by StaticOnAtlantic, Feb 8, 2015.

  1. StaticOnAtlantic

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    delete
     
    #1 StaticOnAtlantic, Feb 8, 2015
    Last edited: Aug 9, 2017
  2. DJAd

    DJAd Stratics Legend
    Stratics Veteran Stratics Legend

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    I think it would be difficult to recover an account just going from character names. You could shoot an email to the "support" and explain your situation. They might have a procedure for cases like this or maybe get back to you asking for some more information.
     
  3. Keith of Sonoma

    Keith of Sonoma Babbling Loonie
    Governor

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    Good luck! Unfortunately, I am afraid that the account management system is horrible to navigate. I shutter to think what would happen if I ever had a problem with it. I suspect I would get so frustrated that I would toss in the towel and call it a day! Again, good luck. I hope your problem gets resolved. UO NEEDS ALL THE PLAYERS IT CAN GET!
     
    DJAd likes this.
  4. blazingGOD

    blazingGOD Visitor

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    you won't get it back, i've tried for months, mesanna doesn't care gg
     
  5. Mesanna

    Mesanna UO Producer | Dark OverLady
    VIP Stratics Veteran Stratics Legend

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    Hi Static,

    Please email [email protected] and provide them with enough information to identify it is your account and they will be more than happy to assist you with this.

    This is some of the questions they would ask of you to identify the account properly:

    Secret word
    CD Keys
    Date of Birth
    First and last name on the account
    Payment info (last 4 numbers only)
    Email address attached to the account
    Phone number
    State/country
    Name of Account
    Characters on Account

    Good luck with getting your account.

    Mesanna
     
  6. blazingGOD

    blazingGOD Visitor

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    """"""Good luck with getting your account."""""
     
  7. Dregg

    Dregg Certifiable
    Stratics Veteran

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    bump for some Atl folks
     
  8. Dregg

    Dregg Certifiable
    Stratics Veteran

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    bump for some Atl folks
     
  9. Kuzan

    Kuzan Journeyman

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    I recently reactiavted a account that was offline for 7 years took a week fighting with them to find it but since then I've made a guide to reactivate them
    List all this as best you can you don't need all the info but try
    Your name.
    Birthdate.
    City state zip.
    Phone number at the time you played.
    Credit card holders name and birth date.
    Secret word answer what it would be for all 3 questions- mothers maiden name - pet name- hospital you were born in.
    Email at the time you played take a lot of guesses if you don't know it's probably your name and a current year birth year or graduating year.
    The year your account was activated .
    The year you closed account.
    Account name.
    List all the characters you remember.
    List the shard you played.
    Then the final step is copy all of this then send it 5 times when you send it 5 times you get 5 differint techs working your case and in my experience not every tech is as bright as the other my last day before i peiced it all together I still had 2 people telling me they couldn't find it when I had been argueing with the 3 who did but had to verify ownership.
    So that's my guide I'm 7 for 8 on helping people out with it thought I would share hope it helps!
     
  10. Olahorand

    Olahorand Slightly Crazed
    Stratics Veteran Stratics Legend

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    Do you have still your old PC on which you played the game?
    If yes, you may find the account name in mails related to subscription end notifications or in a few folders, for classic client either in subfolder desktop in your UO game directory or for newer installations in Documents folder under EA Games\Ultima Online Legacy\User Data. Also the UOAssist folder can contain subfolders with account name under UOA Settings.
    Good luck
    Olahorand
     
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