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Accout Help needed

Discussion in 'UHall' started by uorichreallifepoor, Dec 26, 2014.

  1. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I'm trying to re up my account and keep getting a message that says there was a error processing your request but I'm using the same CC that I have always used. Does anyone know what can be done so I can pay and play ?
    I have tried 3 CC now that are all active and are linked to my account with all having the same results.
     
  2. DJAd

    DJAd Stratics Legend
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    Buy a game time code from the Origin store and use this to tide you over.
     
    Obsidian and BeaIank like this.
  3. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I went to the Origin store and tried doing just that and had the same results because they ask me to log on to my account and I used the CC on the account and it said there was a error processing your request.
     
  4. DJAd

    DJAd Stratics Legend
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    They also accept PayPal if you have that as an option.
     
  5. Smoot

    Smoot Grand Poobah
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    if youve been given a new card (same number new expiration date) that can cause problems. need to add the new one as a new card, edit the old card's number or it wont let you add the new one as a new card.

    i *think* thats how its done, but dread the account page so try to quickly clear if from my mind after each time theres a forced visit.
     
    Victim of Siege likes this.
  6. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I just tried the store and used my PayPAL and went through the proses and got a error code
    We're unable to process your payment right now. Use a different payment method or try again later. [ref. #10048] More Info
    I'm lost in what to do next can anyone please help ?
     
  7. DJAd

    DJAd Stratics Legend
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    SoulWeaver likes this.
  8. Victim of Siege

    Victim of Siege Crazed Zealot
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    this is correct, you need to go into account management, under the account you want to renew/update and click on the "subscription" tab, and the best way to handle it is to delete the old card info, and add a new one with the new card. i had all kinds of problems until i deleted all the old card info.
     
  9. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I did that and have the same results so far, now I'm waiting on a call back from the Origin store just glad my account just went down 2 weeks ago and I still have time to get it back up.
     
  10. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I just deleted all the info on my CC link with the account and re entered the CC and this is what it said, We're sorry, but we can't perform transactions to this credit card. Please load a different one.
     
  11. Victim of Siege

    Victim of Siege Crazed Zealot
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    if you have more than one account, you have to delete the old number from every account
     
  12. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I did and check all my accounts no CC on any of them. I'm wondering if they stopped accepting visa debt cards. I just might have to hook up with someone that will sell me a time code through paypal. I will make it worth the while for someone to help me out.
     
  13. Victim of Siege

    Victim of Siege Crazed Zealot
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    the only other thing i can think of is that I had this happen once and my Bank had blocked the card for use with EA for some odd reason. Hope you get it straightened out.
     
    Tyrath likes this.
  14. uorichreallifepoor

    uorichreallifepoor Journeyman
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    I was able to get my account back up with the help of the rep that called me back from the Origin store. It took 2 hrs to get the phone call but she was so helpful and talked me through the pay proses for a game time code and the reason my payment was failing.
     
    Bobar, Ludes and DJAd like this.
  15. Victim of Siege

    Victim of Siege Crazed Zealot
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    Glad to hear it.
     
  16. SoulWeaver

    SoulWeaver King of The Bearded Ladies
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    Icq: 426394637 if you need help with game time
     
  17. uorichreallifepoor

    uorichreallifepoor Journeyman
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    Thank you all for your help.
     
  18. Deep Ellum Dan

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    Glad to hear! What was the issue with processing if you dont mind saying, just in case anyone else ever has that issue.
     
  19. uorichreallifepoor

    uorichreallifepoor Journeyman
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    There site was having a lot of problems because of the holiday season the rep told me. When I logged onto my account with the store it did not see me as a logged in account. The rep was able to fix that and my purchases was able to be completed.
     
  20. R Traveler

    R Traveler Babbling Loonie
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    I had error 10049 yesterday, not tried today.
     
  21. uorichreallifepoor

    uorichreallifepoor Journeyman
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    The rep told me that if it keeps happening to make a new account with a new E-mail and you will be all set.
     
  22. R Traveler

    R Traveler Babbling Loonie
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    Tried again today - 10049 error.
    I installed origin client, noticed email not confirmed. Made suggested changes, verify.
    Tried to buy again - 10048 error.
     
  23. Barok

    Barok Grand Inquisitor
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    Go to Walmart/Target/Gamestop/anystorethatsellsEACashCards, buy an EA Cash Card with your preferred method of payment, use EA Cash Card on Origin site to buy a game time code, use game time code on Mythic Account site.

    This is what I always do, round about way of doing it but avoids the problems/hassle with cards on account site.
     
  24. R Traveler

    R Traveler Babbling Loonie
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    Solved it using other payment method. visa card was mistake to use.