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Advice regarding purchase of SA.

Discussion in 'UHall' started by Trydon, Sep 18, 2009.

  1. Trydon

    Trydon Visitor
    Stratics Veteran

    May 12, 2009
    Likes Received:
    Hello, I have been playing UO for awhile now, and after the release of SA i followed the link to the EA store from uoherald.com (before they updated it with localised fixed links) I went a head and purchased what i thought was the Expansion, for £29.99 (Im in UK), after trying to figure out why the code would not work when i tried to upgrade my account i realised i had bought a brand new version of the game even though it said expansion on the receipt. "Product Name: Ultima Online:™ Stygian Abyss Expansion Pack "

    Well anyway, realising this i Called the EA Customer support line. it was a US number and had to wait 45 mins before i got to talk to someone. i am not happy about the rather large call charge i received for this from my Phone company. lol. Anyway he said he elevated my issue to Tier 3 and sent me an email with a reference number, the email stated 48 to 72 hours. Its been over a week now and i still have not received an email or a refund. Can anyone offer any advice on what my next step should be in regards to acquiring a refund or indeed a SA upgrade key instead.
    Cheers :)
  2. Shamus Turlough

    Shamus Turlough Lore Master
    Stratics Veteran Alumni

    May 19, 2008
    Likes Received:
    Open a support request at support.ea.com. Reference the case number you should have recieved from the call you made so they will have that documentation as well. It isnt an instant answer thing, but I've seen its faster than phone support most of the time.