I don't want to go thru my whole story again. Going to give you the jest of what is going on. i had a problem. A really nice person from Broadsword helped me. After that matter was taken care of i tried to buy some UO things on EA site. I tried maybe 6 times. Got EA to call me back the gentelman told me right away that he could not hellp me and guided me to UO site to ask for help. So I did but I have not received notice from UO. Then I tried EA again. Girl was great wanted to help me. Next day she e-mails me saying Broadswords bought UO so she could not help me. So I again sent e-mail to UO with no response. Checked my e-mail again no response. I again sent another plea for help with no response. I do not know what else to do.