Hail All, Lately, it seems that the overall trend (if you want to call it that) has been poor customer service for Ultima Online subscribers. There have been some really positive results with satisfied customers and turn-arounds throughout the years; perhaps it would plateau for a bit, but is it me or has customer service taken a steep nose dive for the worse? I've literally lost the count of dissatisfied customers from the previous forums to these "temporary forums", and perhaps I'm not looking hard enough, but has anyone (recently) actually experienced a positive customer experience via GM's or otherwise? Maybe? Hopefully? It's difficult to ascertain and perhaps resolve certain issues, I get that, but when reading the patch notes and seeing that certain bugs were supposedly resolved, the patch goes Live, and the bug(s) wasn't resolved, I can't help but wonder, "What the heck happened to quality assurance, the testing, and even more testing?" Thinking along those lines, the funky stuff that was missed will trickle to the production shards, and hopefully, maybe, a GM or a representative will have knowledge of a bug or a particular problem and perhaps resolve it... but lately, man... It's like a lovely, crazy, introverted family reunion. "Looks like Uncle Vinny is singing his rendition of Thriller, you know how he gets when he has one too many." You don't want to look, but you can't help but look and cringe at Uncle Vinny's moonwalk. Has UO become so saturated with layers upon layers of code, red tape, internal changes, business decisions, etc., etc. that it's become even more difficult for the gatekeepers a.k.a. GM's or even customer service representatives outside the game to assist their paying customers? Has anyone, recently, had a positive experience with customer service, be it with GM's or people whom you spoke to on the phone or via e-mails? Part of me is optimistic; people are satisfied with the state of the current customer service, but another part of me is hoping that people will voice their opinions and The-Powers-That-Be won't be able to deny the fact that this should be addressed. I'm not pointing any fingers, I'm too drunk for that, I'm just hoping for a constructive solution with no bloodshed. Then again, I can keep sucking down sake and eating sushi, perhaps walk around the beach nude, and contemplate the state of affairs pertaining to UO and all its lovely facets. So, here's my toast, "To things looking up for the UO crowd, and hopefully, we will finally get our Undergarment Dye Tub! CHEERS!"