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appeal to the technical brains!

Discussion in 'Off Topic' started by susan4633, Aug 14, 2008.

  1. susan4633

    susan4633 Guest

    i bought a computer in nov, it has a bay for an HP personal media drive.
    after procrastinating i finally bought one...500gb. NO instructions came with it.
    after talking to hp help online, i found the instructions to put it in.

    HOWEVER... although i have put it in correctly, (the light flashes yellow, then changes to solid green/aqua), my computer does not "see" the drive. so the instructions on HP telling me to open the PMD don't help. is there something else i am missing?
     
  2. Trish

    Trish Certifiable
    Stratics Veteran Stratics Legend

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    You put it in physically, but did you install software/drivers for the unit?
     
  3. susan4633

    susan4633 Guest

    it didn't come with a cd, it actually directs you to the pmd folder in my computer to pick up drivers and stuff. it actually says:
    When the drive is connected to a usb 2.0 connector, windows automatically assigns a hard disk drive letter to it. the assigned letter depends on other storage devices connected to your computer.
    to find the hp personal media drive on your computer do the following:
    1 click start then click computer
    2 look for the drive labeled hp personal media drive

    installing drivers and software
    to install hp personal media drive drivers and software;
    1 click start, click computer, then double click the hp personal media drive icon.
    2open the pmd folder
    3 double click setup.exe or hpdi.exe
    4 select the items you want to install by placing a ck
    5 click install


    i can't do that if the pc doesn't register the pmd. :(
     
  4. SSniffleslam

    SSniffleslam Guest

    Which way do you have it connected? Through the slot on your PC or with a USB cable?
     
  5. susan4633

    susan4633 Guest

    in the bay on the front of the unit. i even left the picture on the front of it so i'd know which way to install it. with the hp facing right and the 2 tracks to the left. it slid in fine (it said not to force it) and as i said is registered it partway since the lights came on.
     
  6. Trish

    Trish Certifiable
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    If I were you, I'd try connecting it USB and see if it registers as another drive. If not, there could be something wrong with the unit.
     
  7. susan4633

    susan4633 Guest

    ty will try that when i get home.
     
  8. SSniffleslam

    SSniffleslam Guest

    Yup, sometimes with PNP hardware like this, you'll need to install the drivers through USB. I have no idea why, but I've had this issue with a camera or two in the past. (Sometimes I really hate Microsoft...This wouldn't even be an issue if we all had MAC's...but anyway!)