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As of 2-27, expansion codes don't seem to be working. Read this before you purchase.

Discussion in 'UHall' started by Sir Ophid of Yew, Feb 27, 2012.

  1. Sir Ophid of Yew

    Sir Ophid of Yew Babbling Loonie
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    I have called customer service 3 times and been on hold for 45, 37, and 32 minutes without even speaking to an agent. I had to end each call, because I'm at work and need to get other stuff done.

    I purchased a Stygian Abyss upgrade code that I was charged for and it's saying that it has already been used. I see that I'm not alone in this boat, but I can't even get someone from customer service to answer my call.

    :(
     
  2. Sir Ophid of Yew

    Sir Ophid of Yew Babbling Loonie
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    Re: After several long hold sessions, I got a new SA upgrade code. SAME ERROR!

    After a total of over 2 hours on hold, they issued me a new code and this one also says...

    This code has already been used!
     
  3. Theo_GL

    Theo_GL Grand Poobah
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    Anyone else reminded of this?
    Ha ha...

    Mayhem
     
  4. Viper09

    Viper09 Grand Poobah
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    You looked for a different place in account management to enter it?
     
  5. Sir Ophid of Yew

    Sir Ophid of Yew Babbling Loonie
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    I have tried everything, and if you look around this forum, a lot of other players are experiencing the same message.
     
  6. Deb

    Deb Guest

    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    I have been on hold for about 50 minutes now, fortunately it's on speaker and can still do what I need to.

    I rechecked my email and yep right code put in. There is only one area
    that i can see...the upgrade codes for High Seas and Gothic both went
    thru without a hitch.
    So no clue what's up with the Stygian code.
    Maybe Mesanna will see this and give us an update :):):)
     
  7. Mr. Smither1

    Mr. Smither1 Seasoned Veteran
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    Same thing happened to my friend they tried a bunch of "new" codes for SA upgrade and its saying they have been used already. He was on phone with for a while today also trying to get it fixed.
     
  8. R Traveler

    R Traveler Babbling Loonie
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    Does problem occur for HS upgraded accounts only?
     
  9. Sir Ophid of Yew

    Sir Ophid of Yew Babbling Loonie
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    I've only tried on High Seas upgraded accounts. So, maybe. However, I've seen others saying that their High Seas upgrade was generating the same error. Perhaps, they were on Stygian Abyss upgraded accounts.
     
  10. Redxpanda

    Redxpanda Lore Keeper
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    I called today and they finally applied a code to my account. I can't say that the codes received from the store are working because they applied it themselves.

    Initially, the rep asked about a comcast.net account. Once i informed him not i do not (and never did) have a comcast.net email address, he just applied a code and that was it.

    I can only assume that someone either figured out their generation system or someone on the inside has a side business selling codes lol.
     
  11. John Merchant

    John Merchant Journeyman
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    This would explain why folks like Mesanna and others who chime in on the smallest little thing have said NOTHING about this. I am so very disappointed from top to bottom as to how this thing has been handled.

    If the code I was given was used by illegal purposes prior to its assignment to me, then RE-activate my code... and let me play. I can't play now, because I have sold my old gear and am waiting to put on my new "Stygian Abyss" required gear.

    IF YOU ARE GOING TO MAKE ME PAY FOR AN UPGRADE TO USE CERTAIN GEAR, THEN MAKE SURE YOUR CODES WORK AND FIX THE ISSUE IMMEDIATELY IF YOU HAVE MY MONEY ON HOLD IN MY BANK ACCOUNT!

    Peace out!!!
     
  12. Viper09

    Viper09 Grand Poobah
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    But have you tried sending her a PM or an email? Hoping someone actually comes on the forums just to read your post isn't the best way to get a hold of them.

    Also:

     
  13. John Merchant

    John Merchant Journeyman
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    Re: As of 2-27, expansion codes don't seem to be working. Read this before you purch

    True, I guess I can give that a shot as well. I just figured someone from UO would look at UO Hall once by now this week and see the multiple posts dominating Page 1 about it.