I play(ed) on Europa chard. Two days ago my account was banned, castle deleted. Account info states that im banned according to p.19 of eula "exploits". I am absolutely sure this is a big mistake, because I have never used any exploits. Any investigation, for exampe analysis of recorded actions on all my characters since 2001, will prove that. I have never reported any bugs (because I dont know any), I have bought only few pieces of armor and weapons from player vendors and necro mark of travesty during last year. I am absolutely sure that my castle didn't have any illegal items, because all the rare stuff I had there were collected by me, by hands, fighting monsters, since 2001. And there were alot of items... During two days (!) I wrote half dozen emails to EA customer service, got the robot responce that my problem now has a number and as soon as possible investigation will go on. Still got no other response. Seems like nobody in customer support is investigating this incident. They do not answer questions "why I was banned", "what exploit I am accused at", "how does investigation go", nothing. Made phone call aswell - they asked me to write emails because they cant discuss account problems by phone. Two reasons of this ban that come to my head are: 1: Mistake 2: I was too rich. I've put alot of time and effort in Ultima Online, my God, since 2001. Had castle, gold, rares, artifacts, alot of them. Somebody in EA could think that accumulating this amount of "expensive" stuff cannot be acquired without exploits, and then EA "supposed" that I am guilty, but hey, its the same as "1: Mistake" In this post I intentionnaly block my emotions and write only facts. 8 Years of gameplay. Invested time in gathering gold and items cannot be calculated. Building characters. Moderating and newsmaking on biggest russian official UO resource web page since 2001. Everything has gone in one blast, by mistake. And no answer from customer support on "why", "how" and "what" questions, totally ignored. Apart of making me really mad, it makes me really sad, and I cant understand what can I do, so I post here. If there is any chance that EA representative reads these forums, please, check the state of "EA Customer Support Request [Incident: 080801-010838]" - this number I got in authomatic response. I cannot answer a quiestion I asked myself: What is the reason of playing this game if I collect gold, train character, achieve something, and the next day it is deleted?