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Beating head in while waiting for old account help

Discussion in 'Account Management FAQ and Info' started by vandaria, Feb 3, 2015.

  1. vandaria

    vandaria Visitor

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    Seriously! Its been since Jan 19 and I am going mental! Was so excited that there was a way to retrieve an old account and I followed all the steps, have the correct passwords and click link it says success..go to continue..it says you want to link X account I click confirm and it fails to link them. I contacted support and after a couple of days they got back and asked the questions I have seen listed on this forum to verify who I was. I completed that and so they then took the next step to help me by changing my passwords......... which did nothing. I updated the ticket telling them it did nothing, and in order to help me...they changed my passwords. I once again explained my problem and informed them to NOT change passwords cuz it isnt helping...well they did and then I have heard nothing back.

    I found mesana's email on here and email her. Never got a reply but not long after my passwords got changed again so perhaps she was trying? I saw someone mention on a forum try EA cuz it is an account issue. I did and of course was directed to go back through broadsword, BUT to open another ticket...which I did and got a msg saying they were working to resolve the issue thank you for waiting. And that was it.

    So ya..here I sit. I have a "new "account but would so love to have my old one back. Actually there are 2 older ones but the one must go to an email that no longer exists and also it isnt the older of the two so am not worried. The one I want however is on the exact same email as my account now so =/ the only difference is my name. Old one has my maiden name and new one my married. I have asked them if that was the case perhaps..and heard nothing back.

    So yep. Just ranting/venting on here, joining in on the many others who have had issues...........
     
  2. vandaria

    vandaria Visitor

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    And taken care of today =) Yay!!! Thank you!
     
  3. Diomedes Artega

    Diomedes Artega Certifiable
    Stratics Veteran

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    Glad you got everything taken care of. Good to hear. It is a bit of a tricky system and has its faults, but it does work.