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Billing Issue - Won't allow me to update card on file

Discussion in 'UHall' started by The Predator, Nov 21, 2014.

  1. The Predator

    The Predator Journeyman

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    Anyone else having this issue. My subscription cancelled due to payment failure (card was declined for some reason) --- trying to put the same card back in, but the card is already on file.

    When trying to pay with that card, when clicking "continue" it does absolutely nothing.

    Any workarounds?
     
  2. DJAd

    DJAd Stratics Legend
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    I've had issues with my subscription for ages so now I just buy game time codes from origin.com and do it that way.
     
  3. The Predator

    The Predator Journeyman

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    I appreciate the response --- but that is an unacceptable solution. I am willing to pay them for their service, and they are not giving me a valid option to pay...
     
  4. Hardy

    Hardy Lore Master
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    I had this problem a while back, this also effect my Origin account. I changed to time codes for a month or so but then my card started working again.

    Maybe message Mesanna as there could be some blocker on the account - I had this problem back in the days of Cal.

    As DJAd says, time codes are your friends..
     
  5. DJAd

    DJAd Stratics Legend
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  6. Scribbles

    Scribbles Babbling Loonie
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    In my experience you have to delete the card completely then add it and all is well.
     
    SlobberKnocker likes this.
  7. a slave girl

    Stratics Veteran

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    Game time from the Origin store

    I had card issues so I started to buy game time codes from the official Origin store and I pay LESS. It was something like $14.30 for the monthly subscription fee, while a game time code is only $13.77.

    My state charges internet taxes on items I that could purchase in state, I guess a UO subscription must qualify as an in state purchase, while items I can't buy in state are exempt, so no tax on game time codes. (I don't know who decides what qualifies as what.)

    Also, it's probably all in my head but I could swear I get a full 30 days of play time with the game time code, as opposed to 29 and a half with the monthly sub.
     
  8. SlobberKnocker

    SlobberKnocker Slightly Crazed

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    i just did this 5 min ago. worked as well.
     
  9. SlobberKnocker

    SlobberKnocker Slightly Crazed

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    i just did this 5 min ago. worked as well.
     
  10. SlobberKnocker

    SlobberKnocker Slightly Crazed

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    this post screen is wonky hence my double post.
     
  11. RockoNV

    RockoNV Seasoned Veteran
    Alumni UOS

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    You have to delete your card and it is not an intuitive process. They really need to get that together since cash flow is fundamental to business.