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Bought gametime, didn't get it

Discussion in 'UHall' started by Splup, Mar 5, 2009.

  1. Splup

    Splup Guest


    Yesterday morning I bought 3 months gametime from uogamecodes, and everything worked just like before. I even got the confirmation e-mail that my gametime has been added to my account etc. Problem just is that the gametime wasn't added. My account is still suspended due Coupon queue empty.

    So I waited for like 5 hours, but nothing happened. After that I left a question to EA support, and got that you will be answered within 24 hours. Well, it's been over 24 hours and no response. Usually I'm not this hasty, but one guy already transfered his character from other shard to my shard to pick up items, and he's getting bit nervous cause for some reason he transfered his main character and can't play his shard now.

    Should I just wait for EA to answer at EAsupport, or is it any help calling the EA Customer Support: 1-866-543-5435 .

    Was just wondering if anyone has any experience about this kinda problems.

    Why I'm asking is that I don't know what it costs calling that number (pretty weird it's not told there), and if it's like 1 € per minute like these sometimes are, and then have to wait in queue 20 mins etc...
  2. Kojak

    Kojak Lore Keeper
    Stratics Veteran

    Jun 4, 2008
    Likes Received:
    probably had something to do with the fact that they were doing maintenance on the servers yesterday - you just got unlucky bad timing
  3. Basara

    Basara UO Forum Moderator
    Moderator Professional Wiki Moderator Stratics Veteran Stratics Legend Campaign Supporter

    Jul 16, 2003
    Likes Received:
    double-check the site you listed.

    Did you go to uogamecodes.com or uogametimecodes.com ?

    uogamecodes.com is the real site.
  4. Ursus

    Ursus Guest

    same thing here, I bought a 3-month code and it said my account was updated but the account page says nothing and I can't login
  5. Splup

    Splup Guest

    Sry that was me not thinking what I was writing. To be sure I always to through www.uo.com so I don't end up on any fake sites or something :) So yep, I was at the official sites.
  6. Tazar

    Tazar Guest

    I'd be on the phone calling - but then - I am not a very patient person... :p