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Broken Legacy Token Codes : what shall I do ?

Discussion in 'UHall' started by popps, Oct 29, 2010.

  1. popps

    popps Always Present
    Stratics Veteran Stratics Legend

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    Alright, I think I am stuck hitting a wall here.

    I bought some Legacy Token codes over the phone.

    Got the e-mail with the codes.

    Went into the game, pressed Help button-->Promotional codes.

    Copied the codes (one at time, mind you) from the e-mail using CTRL-C and then pasted them into UO Promotional Code gump using CTRL-V.
    That is, NO CHANCE to have mistyped them. I also made sure there was no space left after the last letter of the code. That is, I entered exactly the same codes I received with the e-mail.

    No way. Codes do not work. Always get a failed code message as a result of applying the codes. For ALL of them.

    Alright, contact ea support.

    Well, after almost 2 weeks of messaging BACK and forth I get some replacement codes so I go to UO, apply the replacement codes .........and.......... they do not work either !!

    So, ea support cannot help me.

    I guess I will try Game Masters help, then.

    So I page for Game Master help and get a reply saying :

    Now, what should a customer then do ??

    I tried ea support (dragged on for about 2 weeks !!) to no result.

    I tried in game Game Masters support and nothing as well.

    Can someone please tell me "what" support a customer needs to resort to in such cases ?

    I am clueless (and feel helpless) at this point.

    I just would like my damn Legacy Token codes to work !!
     
  2. Madrid

    Madrid Slightly Crazed
    Stratics Veteran

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    Absolutely pathetic.

    Sorry Popps. It's totally ridiculous that something like this hasn't been fixed and at least that you've been given the proper attention in dealing with the problem.

    I can understand errors happening from time to time. What I can't understand is them not being addressed especially when it's a customer service related issue.

    Try and PM one of the members of the Dev Team here with specifics of the issue and see if you get a response.

    Best of Luck!
     
  3. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

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    PM Cal or Mes.