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Can Someone help?

Discussion in 'EA Land/The Sims Online Stratics Forums' started by CarlosN, Mar 10, 2008.

  1. CarlosN

    CarlosN Guest

    I just finished calling maxis and im still getting the machine
    right now its 2:44pm eastern and its monday anyone know what else i can do to get in contact with them i need to activate my timecard
     
  2. are you calling: 866-543-5435?
     
  3. CarlosN

    CarlosN Guest

    Yes [​IMG]
    Could you maybe try and see if you are getting the same problem?
     
  4. I hate automated responses. If I wanted to talk to a machine I'd buy a robot.

    I just called, pressed "0" a couple times and it told me to hold for the next available rep, and then I hung up lol.

    So try pressing 0 till it says that lol, hope that helps...
     
  5. Pami

    Pami Guest

    I just got off with them about my time card also . when they answer go to my account and so on and iu will get someone evbentually and than it will tell you customer service rep and ask you to say agent and there you go. They really need to fix the link to put in the game time codes.
     
  6. CarlosN

    CarlosN Guest

    Thanks to the both of you !!
     
  7. CarlosN

    CarlosN Guest

    once i say "my account" what do i say next?
     
  8. Guest

    Guest Guest

    Last time I reported this I actually got a reply saying that they couldn't replicate the problem.

    Basically as they can't see the problem they can't fix it [​IMG]

    I ended up sending a PM to Parizad from here and she entered my code for me.
     
  9. Guest

    Guest Guest

    Is that number strictly for timecards/payments or is it for anything having to do with an account....say missing sims?
     
  10. CarlosN

    CarlosN Guest

    Im on the phone with them now but they want the last 8 numbers of a credit card that i just cancelled last year
     
  11. <blockquote><hr>

    Is that number strictly for timecards/payments or is it for anything having to do with an account....say missing sims?

    [/ QUOTE ]
    Its for account services. I doubt they will be useful for missing sims [​IMG]
     
  12. oh can't help you there, but at least you got them on the phone!