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Can we get somebody to fix the MyUO site?

Discussion in 'UHall' started by jaashua, Feb 15, 2011.

  1. jaashua

    jaashua Guest

    There are only a handful of shards that work for the guild and factions searches.....every other shard returns no results.

    Or make the backend or an XML file or something available so we can build our own UIs to search and then you won't have to worry your pretty little heads about things like a functional website.
     
  2. Alvinho

    Alvinho Great Lakes Forever!
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    i love the broken allied to side saying that one guild is allied to another even though they have not been for the last 2 months
     
  3. Merion

    Merion Lore Master
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    Faction rankings haven't updated for around week too
     
  4. Tina Small

    Tina Small Stratics Legend
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    Currently, nine shards out of 27 are not showing current guild info:

    Baja, Chesapeake, Lake Austin, Lake Superior, Legends (never updated yesterday), Napa Valley, Origin, Pacific, and Sonoma.

    Also, the page for GL came up yesterday with a suspicious number of guilds (over 4000).
     
  5. Manny

    Manny Guest

    ETA on Fix? Have they even noticed?
     
  6. sablestorm

    sablestorm Certifiable
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    I noticed Pacific is one of those shards which can't be searched but I also noticed that Pacific and other asian shards are getting hardware upgrades in the near future. Could this possibly be the reason it's not tied in with MyUO yet?
     
  7. JC the Builder

    JC the Builder Crazed Zealot
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    Could this be related to their moving the shards around and upgrading the hardware?
     
  8. Manny

    Manny Guest

    I thought that might be it too and it probably is. New server, new address, it would make sense and hopefully it's that simple.

    However Oceania was part of that whole server upgrade if I recall and yet Oceania is up to date on the site.

    There was that rather large issue of Oceania no longer being in Australia but to be honest I don't know if that was at the same time as when the upgrades took place. I thought it was but now I'm second guessing myself.
     
  9. jaashua

    jaashua Guest

    Still busted. Factions. Guilds. Only a handful of servers are displaying search results.

    Again, make these feeds publicly available and you don't have to worry about putting a dev on this. I'd have a UI built for this within hours.
     
  10. Merion

    Merion Lore Master
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    This is most annoying!
     
  11. Tina Small

    Tina Small Stratics Legend
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    Asuka, Izumo, and Wakoku may also be getting ready to fall into the "black hole." Guild and faction data has been posted within the last 24 hours for all the other Japanese, Korean, and Taiwanese shards, but not those three.

    Because this data is posted on the official UO website, I'm guessing that complaints or questions about it should probably be directed to UO's community representatives at Mythic, i.e., Rowland Cox, James Nichols, and Kai Schober. Seems pointless to send anything to the uobugs e-mail address because (1) for me at least, e-mails I send to that address always bounce back with a "too many hops" error; and (2) this isn't really a bug in the game and whoever collects "bug" information for UO may not feel it's their job to pass along non-bug information to someone who might actually have the responsibility or tools to address the problem.

    So, on the off chance that Rowland, James, or Kai is reading but is far too embarrassed to admit they don't have any idea what this thread is talking about, open up your browser and go to the official UO website (Mythic Entertainment | Ultima Online | Play the 14-Day Free Trial! or Mythic Entertainment | Ultima Online | Play the 14-Day Free Trial!). Then click on the "My UO" button on the left side of the page to expand it.

    Pick either the "Guilds" or the "Factions" link and you'll find yourself on pages that display comprehensive (well, actually at this point, INCOMPLETE) data for guilds or factions across the entire game. On each page, you'll also find either a drop-down box (factions page) or a set of links to direct you to each specific shard's page.

    If you go to the various shard pages in either category (guilds or factions), you'll soon notice that there are eight shards that show a new update date and time every day (Baja, Chesapeake, Lake Austin, Lake Superior, Napa Valley, Origin, Pacific, and Sonoma) but no information is actually posted. I'm not sure how long these shards have had reporting problems, but am guessing the problems started when the hardware maintenance took place in recent months. What doesn't make sense to me though is that Oceania's data reporting seems to have survived the process and, assuming Chesapeake and Lake Superior aren't the only shards with server hardware in the same location, so did the other shards in that location.

    What's also strange is that three Japanese shards (Asuka, Izumo, and Wakoku) that apparently finished their server maintenance because they are now online, didn't resume reporting along with the other shards that also went through the same process.

    Weird stuff.
     
  12. jaashua

    jaashua Guest

    It's been about 5 or 6 weeks. I researched a guild on Pac around that time and then a few days later, it began giving no results. I gave it some time and then posted here.

    I'd send an email to somebody at UO, but I have no idea under whose jurisdiction this falls. Seems like a webmaster's responsibility....then again, if the data isn't being populated to the backend system the website uses, that might be a developer thing. The fact that this is one of the old-school-UO.com-looking pages and not the bloggerific Mythic-style new-UO.com-looking pages leads me to believe the guy responsible for these pages is probably working for a medical supplies startup in Vancouver by now.
     
  13. Sprago

    Sprago Certifiable
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    ive been posting this for well over a month now still no responses from a dev anywhere siege boards are broke too
     
  14. jaashua

    jaashua Guest

    Just checked and it's working. Thanks UO Dev/Web team.
     
  15. G.v.P

    G.v.P Stratics Legend
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    Cool sig, Manny :).

    And yay! Functional site again, hehe.