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Discussion in 'UHall' started by WarderDragon, Jul 15, 2013.
Seriously. It's as though EA doesn't want my money.
Many would like the old billing system if only because it worked more reliably.
It's depressing, really. This is EA. The biggest game company ever (I think). And we want to pay for their products.
If you are experiancing difficulty and want to express your unhappiness or talk to someone in regards to either the Billing or the Origin store than I suggest you do what I did which is write to those in "charge" ..... I wrote to EA's Board of Directors.... And received a letter back from this fellow Kyle Cooper who wants more input on what exactly people are having troubles with exact case #'s and information. So if you have any of that and want to share it with someone higher up at EA who might take notice if more of us wrote then go for it... you can write to:
Or you can start where I did with writing to the Board:
Good luck. I urge everyone who is having difficulty to write him. If you've failed to get an old account activated, if you had trouble getting codes from the Origin store, if you couldn't get into your master account, if for any reason you couldn't link an account, or update a credit card, if they billed you from some other country causing you an issue, write him. I figure the more of us who write and let him know about it the better.
Also, if you are upset at the firings of our DEV's... write him. If you feel that we are being swept under the carpet, write him. If you think we are in "maintenance mode"..... write him. Let them know we will not go quietly into the darkness. Let them know how much we care about our game and that we want them to prove that our 15+ long years of loyalty to UO is not for nothing.
Will do. Thanks.
How I wish we had the old system...
I could actually see when my account turned off ! The new system with its CC hastles is totally peeving me off.
You are not alone. I can only suggest that folk write EA Corporate. The Stockholder Communication is what I wrote and I let them know how I felt in a nice pleasant manner and explained my love for UO and how I felt about the billing system changes as well as the Origin store. I also let them know that I felt it was costing them WAY more than it's saving... since many folk have just given up and walked away. I told them I don't think they have any idea how many people they have turned away and that this is in large part one of the reasons they are rated the WORST company. And told them if they wanted to improve customer service they should all be made to watch the Disney video I had to watch when I worked for Holiday Inn Gateway Center... There is no better video about Customer Service Excellence. It ought to be mandatory viewing for anyone who provides services, no matter what those services might be.
Service Excellence should be top priority at EA and it's NOT.
UO is so old the the first system wasn't so "secure" Besides it cost to much to mail two chickens theese days for our monthly dues. Ohh homing chickens that can carry money in an ankle tube.
Look there should be in ANY billing system the following info for our needs.
Account holders name
Date of last payment
Billing date of next payment
Billing method chosen (30, 90, 180 day priced accordingly )
Credit card on file (this should be just the last 4 didget's of the card visable ****-****-****-1234 and the type of card ie: Visa, mastercard etc..)
Creation Date of said account
Email address on file
It's sad to say EA has not provided this method to us and we are left in the dark on our own accounts in many aspects.
I don't know about you but I seriously need that much info to keep my records strait..
I do need al of this info at my finger tips how about you?
I for one would like this told to the powers that be that WE WANT CHANGE ....NOW PLEASE. ta
I am not sure if it's the new billing system or my bank but either way I abhor the way it's done now. I have one account/debit card that all I do is online stuff with. I keep very limited funds in that account just in case it is compromised and someone gets the info, at least then they can not wipe it out. But last month EA hit the account as the pre-authorization deal. So the bank shows it as a $12.99 withdrawl. I had $15 in there at the time and figured no big deal. Would transfer some in a few days. Well 7 days later (I think it is) EA comes to get that $12.99 and problems ensure...... It seems the $12.99 for the preautho was held off to the side and earmarked for EA, BUT when they came to get the actual $12.99 it takes from the account its self. With the pre autho $12.99 off to the side the actual available balance was $2.01 so there was an overdraft. According to my bank when everything for that day runs they run deposits first, then debits and then credits to the account. They consider it a credit to the account when EA comes back to get the $12.99 that has been ear marked for them in the first place. It seems to me if that $12.99 was already pre authoed and earmarked for EA then THAT should be the $12.99 they actually get, there should not have to be an additional $12.99 for them to get. It sucked and cost me $35 and now I will keep a little more in there but it is BEYOND messed up like that.
Banks do this crap all the time...
Unfortunate that banks see the public as their personal dirt rags.
I for one am fed up.. but to pay for UO its needed to have a damn CC.
Standard 'screw the customer' international bank practice. If banks did credits first and then debits they'd lose a fortune in unauthorised overdrafts they'd created by their own practices.
Absolutely no argument outta me on that one. They definitely find any way they can to squeeze more and more out of customers.
Oh how many times they have burned me in that one... Or made my balance negative when it's really not so I can't use my money the day before I get paid because they have put in charges they autobill the next day on the day before I get paid so my balance looks bad before they add in my pay. Very irritating..... especially when you KNOW you have money in there and you can't use it to buy supper or anything because they set your bill pay stuff to pay before you get paid.
Always hated that. It's stupid and makes the customer suffer. But what do they care they always have money in the bank.
Petra I have it from a bank higher up that they on a regular basis put in debits first and deposits dead last.
So if you deposit your check from work on Monday the bank will not put it through till 1 or 2 am but all your payments to any creditor has posted to your account go in at 12 midnight.
His reasoning for it was bottom line for the banks as the head of his department gave him at his asking was that it caught many in the "fee" tide.
Oh believe me it has happened many times in the past..
Have you wondered why that credit card payment you made on Tuesday didn't go through the bank till Friday when its over night on some months....
Those who's bank balance is over a set number will not see this happen often... but those who's falls lower then the limit they set will see it very frequently.. and the bank is counting on you to slip up....
This is how when you think you have just enough money to spare... but find your in the hole just for this reason.
The "law", as usual, is on their side.... And why shouldn't it be - they write the laws...