1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Can we go back to the old billing system?

Discussion in 'UHall' started by WarderDragon, Jul 15, 2013.

  1. WarderDragon

    WarderDragon Babbling Loonie
    Stratics Veteran Alumni BRPA

    Joined:
    Oct 9, 2008
    Messages:
    2,688
    Likes Received:
    69
    Seriously. It's as though EA doesn't want my money.
     
    Lord Nabin, Shakkara and AppleJax like this.
  2. GalenKnighthawke

    GalenKnighthawke Grand Poobah
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    6,641
    Likes Received:
    1,163
    Many would like the old billing system if only because it worked more reliably.

    It's depressing, really. This is EA. The biggest game company ever (I think). And we want to pay for their products.

    -Galen's player
     
    AppleJax likes this.
  3. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,953
    Likes Received:
    5,436
    If you are experiancing difficulty and want to express your unhappiness or talk to someone in regards to either the Billing or the Origin store than I suggest you do what I did which is write to those in "charge" ..... I wrote to EA's Board of Directors.... And received a letter back from this fellow Kyle Cooper who wants more input on what exactly people are having troubles with exact case #'s and information. So if you have any of that and want to share it with someone higher up at EA who might take notice if more of us wrote then go for it... you can write to:

    [email protected]


    Or you can start where I did with writing to the Board:

    [email protected]

    Good luck. I urge everyone who is having difficulty to write him. If you've failed to get an old account activated, if you had trouble getting codes from the Origin store, if you couldn't get into your master account, if for any reason you couldn't link an account, or update a credit card, if they billed you from some other country causing you an issue, write him. I figure the more of us who write and let him know about it the better.

    Also, if you are upset at the firings of our DEV's... write him. If you feel that we are being swept under the carpet, write him. If you think we are in "maintenance mode"..... write him. Let them know we will not go quietly into the darkness. Let them know how much we care about our game and that we want them to prove that our 15+ long years of loyalty to UO is not for nothing.
     
    #3 MalagAste, Jul 15, 2013
    Last edited: Jul 15, 2013
    Shakkara, AppleJax, Winker and 4 others like this.
  4. WarderDragon

    WarderDragon Babbling Loonie
    Stratics Veteran Alumni BRPA

    Joined:
    Oct 9, 2008
    Messages:
    2,688
    Likes Received:
    69
    Will do. Thanks.
     
  5. Lady Storm

    Lady Storm Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    Feb 20, 2006
    Messages:
    3,747
    Likes Received:
    1,557
    How I wish we had the old system...
    I could actually see when my account turned off ! The new system with its CC hastles is totally peeving me off.
     
  6. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,953
    Likes Received:
    5,436
    You are not alone. I can only suggest that folk write EA Corporate. The Stockholder Communication is what I wrote and I let them know how I felt in a nice pleasant manner and explained my love for UO and how I felt about the billing system changes as well as the Origin store. I also let them know that I felt it was costing them WAY more than it's saving... since many folk have just given up and walked away. I told them I don't think they have any idea how many people they have turned away and that this is in large part one of the reasons they are rated the WORST company. And told them if they wanted to improve customer service they should all be made to watch the Disney video I had to watch when I worked for Holiday Inn Gateway Center... There is no better video about Customer Service Excellence. It ought to be mandatory viewing for anyone who provides services, no matter what those services might be.

    Service Excellence should be top priority at EA and it's NOT.
     
  7. Warpig Inc

    Warpig Inc Babbling Loonie
    Stratics Veteran

    Joined:
    Jul 2, 2008
    Messages:
    2,416
    Likes Received:
    397
    UO is so old the the first system wasn't so "secure" Besides it cost to much to mail two chickens theese days for our monthly dues. Ohh homing chickens that can carry money in an ankle tube.
     
  8. Lady Storm

    Lady Storm Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    Feb 20, 2006
    Messages:
    3,747
    Likes Received:
    1,557
    Look there should be in ANY billing system the following info for our needs.
    Account name
    Account holders name
    Date of last payment
    Billing date of next payment
    Billing method chosen (30, 90, 180 day priced accordingly )
    Credit card on file (this should be just the last 4 didget's of the card visable ****-****-****-1234 and the type of card ie: Visa, mastercard etc..)
    Creation Date of said account
    Email address on file

    It's sad to say EA has not provided this method to us and we are left in the dark on our own accounts in many aspects.
    I don't know about you but I seriously need that much info to keep my records strait..
    I do need al of this info at my finger tips how about you?
     
    Lord Frodo and MalagAste like this.
  9. startle

    startle Siege... Where the fun begins.
    Stratics Veteran Stratics Legend Gilfane

    Joined:
    Feb 29, 2004
    Messages:
    3,279
    Likes Received:
    1,263
    Absolutely.
     
  10. Lady Storm

    Lady Storm Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    Feb 20, 2006
    Messages:
    3,747
    Likes Received:
    1,557
    I for one would like this told to the powers that be that WE WANT CHANGE ....NOW PLEASE. ta
     
  11. startle

    startle Siege... Where the fun begins.
    Stratics Veteran Stratics Legend Gilfane

    Joined:
    Feb 29, 2004
    Messages:
    3,279
    Likes Received:
    1,263
    ^^^^^^^^^
     
  12. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Feb 12, 2005
    Messages:
    4,946
    Likes Received:
    1,504
    I am not sure if it's the new billing system or my bank but either way I abhor the way it's done now. I have one account/debit card that all I do is online stuff with. I keep very limited funds in that account just in case it is compromised and someone gets the info, at least then they can not wipe it out. But last month EA hit the account as the pre-authorization deal. So the bank shows it as a $12.99 withdrawl. I had $15 in there at the time and figured no big deal. Would transfer some in a few days. Well 7 days later (I think it is) EA comes to get that $12.99 and problems ensure...... It seems the $12.99 for the preautho was held off to the side and earmarked for EA, BUT when they came to get the actual $12.99 it takes from the account its self. With the pre autho $12.99 off to the side the actual available balance was $2.01 so there was an overdraft. According to my bank when everything for that day runs they run deposits first, then debits and then credits to the account. They consider it a credit to the account when EA comes back to get the $12.99 that has been ear marked for them in the first place. It seems to me if that $12.99 was already pre authoed and earmarked for EA then THAT should be the $12.99 they actually get, there should not have to be an additional $12.99 for them to get. It sucked and cost me $35 and now I will keep a little more in there but it is BEYOND messed up like that.
     
  13. startle

    startle Siege... Where the fun begins.
    Stratics Veteran Stratics Legend Gilfane

    Joined:
    Feb 29, 2004
    Messages:
    3,279
    Likes Received:
    1,263
    Banks do this crap all the time...
     
    Kylie Kinslayer likes this.
  14. Lady Storm

    Lady Storm Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    Feb 20, 2006
    Messages:
    3,747
    Likes Received:
    1,557
    Unfortunate that banks see the public as their personal dirt rags.
    I for one am fed up.. but to pay for UO its needed to have a damn CC.
     
    MalagAste and Kylie Kinslayer like this.
  15. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
    Messages:
    30,881
    Likes Received:
    5,164
    Standard 'screw the customer' international bank practice. If banks did credits first and then debits they'd lose a fortune in unauthorised overdrafts they'd created by their own practices.
     
    MalagAste and Kylie Kinslayer like this.
  16. Kylie Kinslayer

    Kylie Kinslayer Grand Inquisitor
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Feb 12, 2005
    Messages:
    4,946
    Likes Received:
    1,504
    Absolutely no argument outta me on that one. They definitely find any way they can to squeeze more and more out of customers.
     
  17. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,953
    Likes Received:
    5,436
    Oh how many times they have burned me in that one... Or made my balance negative when it's really not so I can't use my money the day before I get paid because they have put in charges they autobill the next day on the day before I get paid so my balance looks bad before they add in my pay. Very irritating..... especially when you KNOW you have money in there and you can't use it to buy supper or anything because they set your bill pay stuff to pay before you get paid.

    Always hated that. It's stupid and makes the customer suffer. But what do they care they always have money in the bank.
     
  18. Lady Storm

    Lady Storm Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    Feb 20, 2006
    Messages:
    3,747
    Likes Received:
    1,557
    Petra I have it from a bank higher up that they on a regular basis put in debits first and deposits dead last.
    So if you deposit your check from work on Monday the bank will not put it through till 1 or 2 am but all your payments to any creditor has posted to your account go in at 12 midnight.
    His reasoning for it was bottom line for the banks as the head of his department gave him at his asking was that it caught many in the "fee" tide.
    Oh believe me it has happened many times in the past..
    Have you wondered why that credit card payment you made on Tuesday didn't go through the bank till Friday when its over night on some months....
    Those who's bank balance is over a set number will not see this happen often... but those who's falls lower then the limit they set will see it very frequently.. and the bank is counting on you to slip up....

    This is how when you think you have just enough money to spare... but find your in the hole just for this reason.
     
    #18 Lady Storm, Jul 19, 2013
    Last edited: Jul 19, 2013
  19. startle

    startle Siege... Where the fun begins.
    Stratics Veteran Stratics Legend Gilfane

    Joined:
    Feb 29, 2004
    Messages:
    3,279
    Likes Received:
    1,263
    The "law", as usual, is on their side.... And why shouldn't it be - they write the laws...
     
    AppleJax likes this.
  • About Us

    Stratics is the oldest continually running MMORPG Fansite on the Internet. Founded in 1997 Stratics has served the Ultima Online Community for 18 years. We strive to provide the most complete social experience for Ultima Online players.
  • Subscribe Now!

    Want to provide Continual Support? Subscribe and gain additional benefits as a patron of Stratics.com!
    Subscribe Now!

    Stratics Professional Accounts feature the following advantages:

    • Ad-Free Browsing of our Forums
    • Upload a custom Profile Cover
    • Unlimited media upload storage space
    • Use of the theme styler
    • Ability to collapse the sidebar
    • Premium background themes to choose from
    • Access to additional features of the Classifieds System
    • Ability to Customize Your User Title
    • No Post Delays
    • Additional Signature Allowances:
    • Special Professional Banner Display with your Account
    • PM Allowance Upgrade
    • Additional Thread Allowances
  • Support Us!

    Don't feel like subscribing? Donations to benefit the further development of Stratics and for purchase and inclusion of additional features are always welcome.

    Donate to us!