Clearly UO players must be compensated for this snafu. The heretofore unbroken rule of the past decade and a half that you never make changes to an online game on a weekend was broken with horrid results. Even if a Netflix goes down for ten minutes it gives its customers something: usually subscription time in compensation for even minor inconvenience. It's only fair after all. In this case hours of customer time spent planning events or just playing the game was erased. UO is character investment based game. The game went down without notice in the most prime of prime time. What's worse, it kept going down repeatedly. One player I know thus far, who has complained to EA customer support directly, has received 180 days of gametime for each of his accounts. This seems reasonable. What's the official position? Stratics has become the defacto company forum. Will all accounts receive free gametime automatically or will every customer have to contact EA on their own to secure this? This can't simply be allowed to pass with an "oh well," and a verbal apology. It just can't. Promises made regarding the time frame for the account migration were not kept and every paying customer was inconvenienced to an extraordinary degree.