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Customer Support - or is it?

Discussion in 'UO Spiels N Rants' started by Scratch, Apr 7, 2009.

  1. Scratch

    Scratch Guest

    This is what I think about the Customer service Ive been getting for my monthly fee for all be it 11 yrs now...

    [​IMG]
    Yeah, Id like a large handtossed deluxe for me and my buds at the bank....lol
    [​IMG]
    order placed
    [​IMG]
    order recieved
    [​IMG]
    [​IMG]
    [​IMG]
    [​IMG]
    did they even read it at all

    and im still waiting for my pizza.
     
  2. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

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    Looks like they took a glance at it as they are basically telling you that you have no issue that a GM would bother dealing with. With the added bonus of giving you a link to tell you what they DO deal with.
     
  3. Scratch

    Scratch Guest

    lol they dont read that stuff. its put through a word finder and compared to what they have in the not so knowledgable base. if it cant match it to anything it sends you to look for yourself.

    if i was gm i would have read it and said something back like
    " Dude that is hilarious but please dont waste our time abusing the gm help system". then i would believe a real gm took the time to look at it

    a canned message can be gotten from a one word page....

    lol dont make me prove that one too.....
     
  4. Viper09

    Viper09 Grand Poobah
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    Well it looks like it deserved a canned response...which is what you got.
    Now if it were a page with a real issue then that would be another story.

    If you want to really prove the point you would have to page with a real issue. But that's my opinion, I just like to be thorough :D
     
  5. Scratch

    Scratch Guest

    nah i just wanted to show that they dont read em.
    if the word filter finds something that warrants a gm a gm is then notified
     
  6. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

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    Then perhaps that's a good thing since your page didn't warrant any real response from a GM :p

    Maybe they did read it and decided not to waste their time on it and just send you a lovely canned response?