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Devs! Edit The Customer Service Emails With Working URLs & Say Ultima Online?

Discussion in 'UHall' started by S.P.A, Aug 18, 2011.

  1. S.P.A

    S.P.A Journeyman
    Stratics Veteran Stratics Legend

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    From my inbox today (even though I have subscribed a new credit card already)

    1. Help for Ultima Online is most certainly not located at Support Home Page

    2. Your link to the Account Management doesn't work; our account management is at https://accounts.eamythic.com not https://studiodev.eamythic.com/accountcenter

    3. No part of Ultima Online has anything to do with Games Workshop, Warhammer, Warhammer Online or Age of Reckoning - though we will be having your age of reckoning if you don't sort this out soon!
     
  2. Yes, it looks very amateur. When you actually do email one of the support emails they list, you get an autoreply thanking you contacting Dark Age of Camelot support. They are clearly consolidating support, but it looks very shoddy at the moment.
     
  3. Snakeman

    Snakeman UO Forum Moderator
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    Good chance it is probably a bunch of Interns handling it. Looks REAL professional not even putting in the correct game. :thumbdown:
     
  4. Woodsman

    Woodsman Guest

    Since it's EA's accounting system, it's probably people who have no idea of what all three games are outside of some websites and people who pay money to play them. They've probably never played any of the three. They might even be outside contractors.
     
  5. But... but... I thought Cal was the only Intern...
     
  6. Flutter

    Flutter Always Present
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    The devs don't work on this.
     
  7. HD2300

    HD2300 Certifiable
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    Yeah lets put all blame the EA suits blah blah blah.

    The account system in no way integrates at all with logins, character slots, and gamescodes/upgrades.
     
  8. Woodsman

    Woodsman Guest

    This is the second time you've defended EA in this, and it makes no sense.

    They are the ones who decided to upgrade the billing system for not just one, but three games, and they did it at the same time, and gave us little notice. UO, Camelot, and Warhammer players were given a one or two-day notice on the main UO, Camelot, and Warhammer websites with no guidance as to getting our email accounts straightened out or anything else, and chances are the majority of players for all three games didn't even notice the posts on the websites since not everybody makes it a point to check those sites every day - they aren't the most useful sites in the world as it is.

    It would have been one thing if it was a single game, but EA did this for over 100,000 active, paying customers scattered between three games, and probably closer to 150,000 customers.

    On top of that, EA wants us to consolidate our accounts onto one main account, but then they limit us to 9 accounts scattered between three MMOs, and soon a fourth MMO. MMOs aren't Madden or Fifa or one of EA's silly little web games where we have one account per game, these are MMOs where it's well known that people have multiple accounts, and yet EA doesn't appear to be budging on the 9-limit issue, just working on giving us a way to unlink our accounts. When Star Wars rolls out, I'll have to use a separate EA account than what my UO, Camelot, and Warhammer accounts are on. That's some efficiency!
     
  9. Woodsman

    Woodsman Guest

    They maybe working on the game code problems. Then again isn't the game code store a third party? If so, the devs probably aren't touching it since it might be between that third party and EA/Origin.com database programmers. From what I remember, the devs generate codes and send them off to the game code store and from then on it's out of their hands.

    If that's the case, we're screwed for a while, because I doubt whoever is in charge of the migration understands the game codes store and the character slots and gametime codes and a lot of other things are driven through the game codes store. I really never realized how big it was until I saw the issues that came up with this migration.

    There are at least some Mythic devs directly working on issues, but it's Camelot, Camelot is having link death problems and it might be linked to the account migration. This was posted this afternoon:
    I got a chuckle out of a post below that one where somebody said
    I'm not trolling other forums, just looking at the other two MMOs and their forums to see if anybody fom EA/Mythic/BioWare is saying anything official. They aren't. The closest to it is BioWare mods locking threads in the Warhammer forums on BioWare.com.

    One thing I saw mentioned in a Warhammer thread - there are BioWare/Mythic community people at some game conference thing in I think Germany. That maybe why none of the community people are around posting on the official websites, apparently there is some 18-player Warhammer game out now.
     
  10. Woodsman

    Woodsman Guest

    Oh hell, jackpot! Found something from 12 hours ago in a BioWare thread about the general EA/Origin store:

    EA ORIGIN Online Store is a perfect example why EA is so fail. | BioWare Social Network

    I have no idea who James Casey is other than he is a BioWare employee.

    Also keep an eye on this thread - it's about people having some of the same problems UO players are, although it will probably get locked:

    EA's (lack of) support regarding Account Management | BioWare Social Network

    And Kai Schober is definitely in Germany so I have no idea who the other community people are or if there are any other than Rowland Cox.
     
  11. iamscotia

    iamscotia Guest

    Yall expect way to much from EA, you guys need to do a studying on EA's history.