1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Do help calls to GMs even work anymore?

Discussion in 'UHall' started by sablestorm, Feb 8, 2013.

  1. sablestorm

    sablestorm Certifiable
    Stratics Veteran

    Joined:
    Aug 23, 2008
    Messages:
    1,949
    Likes Received:
    317
    So there's some junk left over from an IDOC which I'd like to get a GM to remove so I can expand my plot to a keep. Unfortunately, I've tried three days to submit the help request and I never get the queue messages. When I go back to the help menu, it lets me go to other-other and fill in another request which it never allowed me to do before. Has anyone gotten GM help in the last week? I'm on the classic client by the way.
     
  2. Tanivar

    Tanivar Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    May 28, 2003
    Messages:
    3,594
    Likes Received:
    1,463
    I think GM help has been discontinued. I had a container go out under the house sign when I went into customize mode and went I shut down customize mode and went out to get it, I could only open & close it, I wasn't able to pick it up. A GM request went unanswered and I also didn't get any queue messages.

    Customer Service from EA is there in name only. Sadly Customer Service is very high on my list of requirements whether I give a company my business. Not sure how many more nails the coffins of my accounts can take before their left for dead.
     
  3. MrMightySmith

    MrMightySmith Journeyman
    Stratics Veteran Stratics Legend

    Joined:
    Jun 9, 2003
    Messages:
    214
    Likes Received:
    34
    I vented in a post earlier about this a couple weeks ago but my point remains valid as it was over items blocking a housing spot and that is a time sensitive issue in some cases where immediate GM intervention is required. I put a request in one time recently, thought i cancelled it and then 5 days layer i get the message your in GM chat, and I am like am in trouble?. and he says no, you had a problem with housing. I didnt want to say that it has been 5 days since it happened and i actually had a discussion with a GM that had knowledge of UO and i was talking about bugged items that block placement that people may be unaware of (carpet tiles, ugh).
     
  4. LadyR

    LadyR Visitor

    Joined:
    Jan 21, 2011
    Messages:
    5
    Likes Received:
    1
    I had that happens to me a few days ago, paged on a champ spawn that didnt spawn. 3 days later i get GM chat saying spawn has been reset..gee really 3 days. By that time i had totally forgotten i had paged lol Waiting a few hours is one thing, but days is bad customer service.
     
  5. Tanivar

    Tanivar Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    May 28, 2003
    Messages:
    3,594
    Likes Received:
    1,463
    Considering the game janitor only lets things sit not locked down up to perhaps three hours, waiting a few hours is to long. The item is gone, and, of course, can't be replaced. And of course there are those players who can only find a couple hours to play a few times a week who are simply s.o.l. with a few hours to a few days wait for customer service involved. This is not something that would fall into the category of 'How to Motivate Our Customers to Stay Our Customers'.
     
  6. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,965
    Likes Received:
    5,450
    I wrote up a report to EA following my last GM page.... took me a week to get an email regarding a problem but by the time I got the reply of course they couldn't find the problem..... I did send FEEDBACK and it was NOT very nice. Basically I told them that their in-game support or lack there of was highly unprofessional and was likely to reflect extremely poorly on them as a company.... and if they really hated UO that much that they can't even provide us with customer support anymore then they may as well shut it down...
     
    Sauteed Onion likes this.
  7. Winker

    Winker Babbling Loonie
    Stratics Veteran

    Joined:
    May 14, 2008
    Messages:
    2,299
    Likes Received:
    624
    twice this week i have had a GM turn up and ask if im AFK mining. Both times within 30 mins of me starting to mine, so i guess they are still there and working
     
    #7 Winker, Feb 9, 2013
    Last edited: Feb 9, 2013
  8. virtualhabitat

    virtualhabitat Lore Keeper
    Stratics Veteran

    Joined:
    Jan 24, 2011
    Messages:
    755
    Likes Received:
    642
    Log in to your Dark Age of Camelot account and page a GM there. When he arrives try to convince him UO exists and that he is allowed to help you over there.
     
  9. sablestorm

    sablestorm Certifiable
    Stratics Veteran

    Joined:
    Aug 23, 2008
    Messages:
    1,949
    Likes Received:
    317
    I thought DAoC ended.
     
  10. Sienus UO Europa

    Sienus UO Europa Adventurer
    Stratics Veteran

    Joined:
    Oct 30, 2010
    Messages:
    46
    Likes Received:
    5
    I've been trying to speak with a GM since I sent my first report in-game on December 30th. The only communication I've had is an email on the 16th of January (below) in response to that first request. Naughty me for logging off after 17 days! Every time I send an in-game request I have to leave after 3 or 4 hours without any reply. And so it continues......

    Greetings,

    We have attempted to contact you in regards to your GM petition and unfortunately, we found you to be offline.

    We require more information in order to proceed with a resolution to your issue. Please re-appeal when next you are in-game so that we may gather the necessary information to resolve your problem.

    Thank you for your understanding and patience.

    Ultima Online In-game Customer Support
    Mythic, A Division of EA
     
  11. Gameboy

    Gameboy Sage
    Stratics Veteran UWF

    Joined:
    Jul 25, 2008
    Messages:
    522
    Likes Received:
    263
    It's still a pay to play game too :) I loved this game.
     
    #11 Gameboy, Feb 9, 2013
    Last edited: Feb 9, 2013
  12. Tanivar

    Tanivar Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    May 28, 2003
    Messages:
    3,594
    Likes Received:
    1,463
    Read the thread title you used. My posts fit that. :)
     
  13. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,965
    Likes Received:
    5,450
    If you need a GM to remove somthing in game that is Blocking placement the only thing I have found that occasionally works is to get the exact co-ordinates of the object in question and page a GM stating this:

    There is a XXX blocking placement at the co-ordinates xy.zN ab.cE and it is a bugged item that requires a GM to be removed. Thank you for your time.

    This usually works for me.... or something to that effect. You MUST be very clear about it. If the item in question isn't removed in a few days then you have to get kinda nasty and say something to the effect of:

    I've paged about this bugged item before and it's still there. YOU are required to do your job and remove it from the co-ordinates of xy.zN ab.cE. If you do NOT come and remove this item I'll be forced to give negative feedback regarding my assistance to this game. Please take care of it. Thank you.

    Now sometimes I get a nasty response back about it and they tell me it's NOT their job to do such things at which I fill out a VERY nasty survey telling EA that once again their customer service is lacking and their sense of professionalism is at an all time low. Then I try sending a PM or email to Mesanna. But I don't like to bother her with stupid stuff like that which the GM's are supposed to take care of. I do keep names and emails of my responses from the GM's though.
     
    Lord Frodo likes this.
  14. Emil Ispep

    Emil Ispep Sage
    Stratics Veteran

    Joined:
    Oct 23, 2006
    Messages:
    643
    Likes Received:
    126
    Has there been any comment from a dev in regards to the lack of customer support for the past few months? I totally disagree with how EA/Mythic is handling ingame issues that are of a time-sensitive nature; such as unlocked decaying items that are rendered unreachable because of a bug that was supposedly fixed.
     
  15. sablestorm

    sablestorm Certifiable
    Stratics Veteran

    Joined:
    Aug 23, 2008
    Messages:
    1,949
    Likes Received:
    317
    Question, which client are you using? Do you get a queue countdown like we used to get before? Also, I know GMs can help with this. They've helped me before removing leftover house deco that blocks house placement.
     
    #15 sablestorm, Feb 9, 2013
    Last edited: Feb 9, 2013
  16. Lord Nabin

    Lord Nabin High Council Sage - Greater Sosaria
    Professional Premium Stratics Veteran Supporter Glorious Lord ACW

    Joined:
    Sep 3, 2007
    Messages:
    4,081
    Likes Received:
    2,259
    Same experience here. I rarely have a problem getting a GM if I need one
     
  17. Tanivar

    Tanivar Crazed Zealot
    Stratics Veteran Stratics Legend

    Joined:
    May 28, 2003
    Messages:
    3,594
    Likes Received:
    1,463
    Now we have to figure out the reason some get normally quick responses from GMs and some rarely do. It may be the wording of the request or perhaps an account note file of 'player attitude' seen from the player in the past due to player frustration.

    I got contacted by a GM when I logged in this morning. It did no good of course as the game janitor had removed the container yesterday afternoon and they can't replace anything lost to game system errors. One more notch on my GM attitude post.
     
  18. Meat Elemental

    Meat Elemental Journeyman
    Stratics Veteran

    Joined:
    Dec 10, 2010
    Messages:
    294
    Likes Received:
    25
    No queue on the ec either

    Sent from my Galaxy Note 2
     
  19. barbarous

    barbarous Adventurer
    Stratics Veteran Stratics Legend

    Joined:
    Aug 7, 2004
    Messages:
    38
    Likes Received:
    8
    i have paged several times like most of you and have never received a cue automated response. I believe there are no longer GMs in the game. Somethign I think we need to deal with.
     
  20. Shakkara

    Shakkara Slightly Crazed
    Stratics Veteran Stratics Legend

    Joined:
    Jul 27, 2003
    Messages:
    1,274
    Likes Received:
    475
    It went well end of last year, always getting a response, but the past weeks I needed them three times to deal with a well-known scripter that was abusing a certain exploit, and they didn't show up. Nor did I get queue messages.
     
    #20 Shakkara, Feb 10, 2013
    Last edited: Feb 10, 2013