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EA Customer Support : Is it normal that they do not get back for 2 days ?

Discussion in 'UHall' started by popps, Sep 10, 2009.

  1. popps

    popps Always Present
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    Since UOGamecodes did not work I resorted to EA Customer Support to help with codes purchase.

    It is well over 2 days now and I have yet to hear from them.

    Is this normal particularly after the release of an expansion where customers might be waiting for the codes they are willing to purchase ?

    My understanding was that they were supposed to get back within 24 hours. It is not so ?

    I must say that I have hardly found a Company so difficult to spend my own money with.
    Most amazing to me........
     
  2. It Lives

    It Lives Lore Master
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    Seems so, I ordered one upgrade first thing in morning of launch and the code did not work.

    I logged on to my account applied it, it said this code was not available.

    Ordered another upgrade two hours later, this one worked(yay!).

    Called CS on the first upgrade. They said they could not figure out whats going on, and that they will upgrade my situation to LEVEL 3 and will hear from them 24-72 hours.

    So I call again a day or so later, by now i just want my card billed back so I can re-order.

    Yeps, they will upgrade my situation to LEVEL 3 and will hear from them 24-72 hours again.

    What a bunch of monkeys!:cursing: I mean I am sure they will resolve this soon.:thumbsup:
     
  3. Shamus Turlough

    Shamus Turlough Lore Master
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    Hey. Watch the namecalling. If this thread resorts to that it will be locked and the offender punished.
     
  4. I went through all the same when my email didn't contain the code. Lvl3.. 24-48 hours, etc. It seems EA/Mythic didn't anticipate people contacting the support desk and armed their staff with no tools initially. I called back today and it seems they now have the tools to upgrade your account to SA.
     
  5. Warpig Inc

    Warpig Inc Babbling Loonie
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    Same issues here. Person on the other side of the line has no ability to check and help. Good news they send on the info and you wait for a get back while you kill trees writing down another code. But the money grubbers been stroking my $s for two days now.

    Just make sure you take down the order code before hitting continue.

    My second order only produced the promotion code and the third had nothing. Waiting till they clear up those before I spend another cent.
     
  6. zamot

    zamot Seasoned Veteran
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    Sorry to hear about ervyone's problem, But glad to see I am not the only one with this issue. Mine is the same as those above. But hey I did see that somone posted a screen shot of their 120 imbuing. So at least we know it can be done in two days.

    cant wait to get started.

    :wall:
     
  7. popps

    popps Always Present
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    I agree about the namecalling but I must disagree about locking the thread because of any poster that is not the OP.

    If entire threads were to be closed for posters other than the OP, than, those who did not like a given argument, could have a tool for having those threads closed and those arguments not brought up or discussed.

    I do agree that if it was the OP of a thread to post against the rules, than the whole thread could be possibly subject to be locked; but for other posters' posts, I think deleting those single posts would be fairer.

    At least, that is my opinion about it.
     
  8. Rama21

    Rama21 Guest

    I haven't even been able to get into the game for 2 days. I reported it right away and still haven't heard back. :cursing:
     
  9. Olahorand

    Olahorand Slightly Crazed
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    which client did you try?
    If it was the 2D Beta client, you should uninstall it and download the latest version.
    Other than that - what for an error message do you get? Which Operating System you are using?
    *Salute*
    Olahorand
     
  10. Rama21

    Rama21 Guest

    Quoted from http://vboards.stratics.com/showthread.php?t=156122

     
  11. Meadow2

    Meadow2 Guest

    Same happened to me. I bought 2 upgrade codes.. they charged my CC 59.98 2 times.
    I called. They said they didnt know what was going on. Something about the code system locking them out. Still dont know whats going on and that was 3 days ago.
     
  12. Ahuaeyjnkxs

    Ahuaeyjnkxs stranger diamond

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    Haaaaa hahahahaha.. sorry...

    I haven't even tried to log in yet, letting the dust settle.
     
  13. Viper09

    Viper09 Grand Poobah
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    Ouch. Did they refund you yet?
     
  14. anadoolin

    anadoolin Guest

    I completely agree with you. This EA company is the worst company I ever dealt with, not only regarding the very poor quality of customer service, but also the technical inability to make these simple things work, like applying a game code. Unbelievable.

    I bought an upgrade (not even Stygian Abyss) and it didnt work. I used the ingame Help button, option Promo code, and got a message that the code is invalid. This is the code they emailed me! I wrote email, didn't get an answer. There is no support whatsoever, even tried the INgame help, but they send you back to the website. I am usually very patient and understanding, but this is beyond any acceptable difficulties.

    I am not worried about the refund on my credit card: the minute I call my credit card reporting that I didnt get the service I paid for, my card will be immediately refunded. I will not even deal with EA when I decide to go for the refund.

    But I wanted the upgrade! This is what is most disturbing: their customers are willing to pay HIGH fees for things in the game that in my personal opinion shouldn't even be charged for, considering the monthly fee is so high. They take the payment, and are unable to deliver the service, plus they don't give ANY customer support of any kind. This all would be extremely frustrating if it wasn't pathetic. Two thumbs down to the incompetency of EA.
     
  15. Heartseeker

    Heartseeker Guest

    I seem to be running into a similar problem.

    I've been charged twice for one upgrade.

    Who do we contact about this?
     
  16. Olahorand

    Olahorand Slightly Crazed
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    well, this message typically happens, if a program is not designed for the operating system. I cannot find the updated system requirements for the current 2D client, but the old one still stated, that Windows 98 is supported "As of the Mondain's Legacy expansion".
    But maybe this has changed, since Windows 98 also fell out of any support by Microsoft years ago ...

    *Salute*
    Olahorand
     
  17. aarons6

    aarons6 Certifiable
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    SetFilePointerEx is only compatible with windows 2000 and later..

    night be time to upgrade..
     
  18. Yen Sid

    Yen Sid Guest

    Wow that sucks everyone is having such problems. I got my upgrade from uogamecodes.com and everything worked out well. I got my upgrade code(s) (SA / Storage Increase and 7th Character slot) without a hitch. all codes came in my email and they all worked and I was only charged for what I bought. I hope everyone gets their problems solved soon.
     
  19. Better watch out Petra and gang. Looks like popps is after a nerf on Stratics mods! :fight:
     
  20. Lames

    Lames Guest


    Wow, how pathetic. You need to get a life if you think innocently calling EA's support staff, "monkeys", is a big deal. Go ahead and ban me, bring purpose to your meanigless existence.
     
  21. popps

    popps Always Present
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    Not at all, simply suggesting that closing a whole thread for one or a few posts not even from the OP, which are not along posting rules, could end up being a way to get threads discussing unwanted arguments, closed.

    It is my opinion that it would be better to delete or move those single posts and not the whole thread, when the OP is not responsible for any post in that thread that is not along the posting rules.
     
  22. Rama21

    Rama21 Guest

    If 98SE isn't supported then they really need to take this off of www.uogamecodes.com:
    ULTIMA ONLINE™ STYGIAN ABYSS SYSTEM REQUIREMENTS
    OS: Windows XP or 98SE

    I have yet to get a message from EA saying UO will not work on Windows 98SE.

    Tech support has gotten back to me, they told me to uninstall, reinstall, and patch back up. I spent 5 days doing that just to get the same error when I tried to login. When I let them know I still had the same prob, they sent me a message I don't even understand.