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EA Customer Support Page

Discussion in 'UHall' started by Cailleach, Sep 23, 2009.

  1. Cailleach

    Cailleach Certifiable
    Stratics Veteran Alumni

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    Earlier, I logged a char at the entrance to the underworld, by the cannons. After rebooting my PC and trying to log her back in, I got the wee box with the annoying 'has encountered a problem and must close' message. After hurriedly checking, I discovered that it was a problem with this one char. So I paged a GM, explaining the problem, and duly sat around waiting. I received the following in reply

    Please try the following:
    -Find the UO client folder
    -Open the "Desktop" folder inside
    -Remove folder with the stuck character's name
    -Log character in

    If that fails to work, live 24-hour web-based support is available by clicking the Contact Us link. Be sure to include as much information as possible regarding your issue. You may get an auto-response right after you submit your question; this is just to suggest Answers that may help. A representative will provide you with a live answer as well. Most requests will be responded to, if not resolved, in less than 24 hours. If you would like to contact Technical Support over the phone, the correct phone number and hours of availability for your game are listed in your game manual. Please note that the phone number is for technical support issues only, and does not provide gameplay or account-related support.


    I tried removing the folder; no joy. And the website with live support? Well, for the whole time I've been typing this post, it's been sitting there, circle jerking around and never actually loading. Waiting for... connecting too.... transferring data from... I've replied to the email I received along with the reply to my page and got a bog standard canned response giving me their support site, which is doing exactly the same thing. And their 'if you're having trouble logging onto our site' link is doing guess what? Yup, you got it, the same as the support site.


    So, please, please, please, can someone come up with an email address or a website that actually works? It's that or I'm going to have to bite the bullet and page the GM's explaining that their links don't work and all I actually want one of them to do is move my char; because she can't hide, she has to time out, so if I try to log in they should be able to do that.
     
  2. Aurelius

    Aurelius Babbling Loonie
    Stratics Veteran Stratics Legend

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    Hang on... that's wrong, what they told you.... it's not in the Client folder any more.

    Your settings are now in your My Documents\EA Games directory, under there are folders for Ultima Online Legacy and Ultima Online Stygian Abyss, find your character in there, rename or delete the foder, and as they say it should re-create a 'blank' new one....

    Edit - Sadly no guarantee that will fix it, but deleting any stuff in the Client directory won't do any good at all....
     
  3. Cailleach

    Cailleach Certifiable
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    Thank you, thank you, thank you sooooo much :grouphug:

    I don't know if it was you or the patch I just got, but I've got my girl back safe and sound. Thank you.


    EA! Sort your GM's out. It shouldn't take another player to tell me both possible file locations. They only gave me one; no wonder the damn fix didn't work. Grrrr!