Does it exist? In December I opened an incident concerning my inability to log into KR. I listed all the things I had done and tried. I'm in IT and I tried to write down all the information I would request from one of my clients. The next day (very nice turn-around time, I remember thinking!) I received an answer from Abner the Tech. He preceeded to tell me to try most of the things I wrote that I had already tried. Not to be rude, I didn't mention this but I replied that I had tried his recommendations without success. What does he recommend now? What are the next steps in our problem-solving journey? A week went by without a word from Abner the Tech. Then I receive a survey asking about my recent EA Customer Support Expereince. I gave my honest opinions but I wasn't very negative. The benefit of a doubt. On the 28th of January, I opened a new incident, again, cannot log into KR, same descriptions. The very next day I received the exact same recommendations (generic form letter response) from Abner the Tech. As before, I replied looking for further instruction and more support. And as before, I received nothing. This week I received the customer satisfaction survey. I let go with both barrels on this one. This is the antithesis of customer support. It's insulting. And here I thought EA wants customers to use KR! Am I expecting too much? Did I do something wrong?