As happens routinely since the New Account Management System was forced upon us a couple years ago, I received an Mythic Entertainment email from Bioware Mythic telling me one of my Account Subscriptions was ended due to a declined Credit Card. The card was not declined as confirmed by my financial institution. I tried to reactivate the closed Account using the Bioware | Mythic Account Management web page; ERROR attempting the payment process. Again, nothing new here. This happens to my Accounts routinely and is ONLY EVER corrected over the phone at 866-543-5435. I called that number this morning and spoke with Kyle. Kyle informed me that recent changes by EA had ended ALL phone support for Ultima Online and only email and internet based support now exists for Ultima Online. I asked to speak to a Supervisor and Rich confirmed what I was told by Kyle. So, the Official word from EA is no more phone support for Ultima Online and its Customers ... EVEN for Billing issues resulting in closed Accounts. So Merry Christmas from EA folks. If their system screws up and closes your Account ... To BAD! ThEAy just make it EAsier and EAsier to close Accounts and nEAr impossible to keep thEAm open.