If you think it may help, because Customer Support is going no where with your concerns, perhaps contacting EA at their head office may suit your tastes a bit better. Here... let me help you out with their contact info... 209 REDWOOD SHORES PARKWAY REDWOOD CITY, CA 94065 Phone: 628-1500 Fax: 6281414 EA Press EA Games - Electronic Arts Chairman: Lawrence F. Probst III (goes by the name of Larry) CEO: John S. Riccitiello (the "S" is for stiletto (like the knife)) You can always ask for media relations (i.e. damage control) as well since they love to try and nip things in the bud to protect their shareholders from any potential damaging information which might get out to those rascally media-types (a.k.a. journalists). Let me know how it works out. p.s. Just read the EA/ Bioware will be releasing a Play4Free Warhammer Online: Wrath of Heroes (PvP arena style). How's that for a kick in the pants?