Perhaps we should ask the DEV's the more pertinent question of WHO do I write to about the lack of GM support? I took the time today to compose a letter and I sent it to [email protected]..... the ones who send me all the EMails long after I've paged. Usually telling me 8 hours later that I couldn't be reached for my page... often because I got tired of waiting after 6 hours and logged out. I wanted to let them know how I felt about the GM support staff... Perhaps if more of us wrote them and complained and let them know that it is a huge part of the reason EA fails as a company they will take note and improve the support system which is so sadly lacking. I think it is worth a try... when we have exhausted all other efforts.