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EA/UO In Game NO SUPPORT strikes again

Discussion in 'UHall' started by Jirel of Joiry, May 13, 2009.

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  1. Jirel of Joiry

    Jirel of Joiry Certifiable
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    My sis was fighting monsters and got overloaded she was trying to leave when she got dismounted by a Cyclopian. she was able to leave and after empting her backpack discovered the ethy llama she was dismounted from was missing. Its not in the cyclopian area she though maybe it was in one of our four houses but she can not find it.

    She paged a GM to help find it. She DID NOT WANT IT REPLACED!! She has vet reward picks left. She even put a disclaimed in her page in capital letters to that effect and still all she gets is the canned BS message "We cannot replace lost or stolen item...bs-bs etc.

    Here's a novel idea: If you wanna keep customers EA how about actual customer service instead of customer NO SERVICE...and they wonder why they lost 1 Billion dollars last quarter.....well duh!

    Chrissay- How about you let some of the 8+ year Veteran players volunteer as GMs? We've been playing long enough that we know the game inside and out. You would only be out the time to train us. You would have better customer support and at absolutely NO COST to you! (say that part to the accounting people cause we accounting types love the phrases "NO COST", "FREE", "COMPLIMENTARY" and "SAMPLE" hehehe)

    Everybody wins!! Whadda ya say Devs? PLEEEEEEEEEEZE....No more canned responses!
     
  2. SevenFaith

    SevenFaith Lore Master
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    Was she overloaded, or did she have 125 items in her backpack? I believe that if she had 125 items in her bag, and dismounted her ethy... It would have appeared on the floor. Is it likely that some stranger picked it up?

    Not much to do with customer support, in my opinion.
     
  3. TheScoundrelRico

    TheScoundrelRico Stratics Legend
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    ROFL. She wanted the GM to help her look through her 4 houses? Yeah, that's a great use for a GM's time. She deserved the canned message...la
     
  4. Rama21

    Rama21 Guest

    Tell her to get a BoS so it doesn't happen again.
     
  5. UltimatePower

    UltimatePower Lore Keeper
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    When did cyclops get the ability to dismount people ???
     
  6. Arrgh

    Arrgh Sage
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    I hear ya JJ, support is so lax now "if" they do get new customers coming in from other games that actually did have ingame customer support and get the bs support we have in UO...it would look pretty unprofessional. Someone with no time invested I'm pretty sure might say screw it and move on to something else.

    Is it possible that some of the creatures might have picked it up or do they just loot corpses not to mention were there other players in the area? If it isn't too late for it decay try holding ctrl+shift and see if it shows up on the ground. Also look in the bankbox.
     
  7. Thangorodrim

    Thangorodrim Guest

    What *exactly* was she expecting the GM to do? Search through all of her houses? Are you serious? How can you possibly think it is appropriate for a GM to search through a player's belongings?

    Perhaps GMs would have a better response time if there were fewer frivolous pages such as this.

    Why do you specify eight year veterans for this signal honor anyway? What about seven year?

    Having players double as GMs is just asking for massive abuse.
     
  8. Viper09

    Viper09 Grand Poobah
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    No disrespect but there isn't really anything at all a gm can do for your sis...
    If it's in one of the houses, SHE should look for it since it is her mess. I mean, if I lose something in my house I'm not going to call the police to help me look for it, lol.
    If it isn't there then it probably landed on the ground where she got dismounted if she had 125 items in her bag. A gm can't find her own specific item if it got put on the ground. Items are not linked to a person that way so you know where it landed. Plus it may have gotten looted and thus gone.
     
  9. ColterDC

    ColterDC Visitor

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    I'm confused as to why you would think an ethy that disappears while out hunting would mysteriously appear somewhere in one of your houses?
     
  10. Tina Small

    Tina Small Stratics Legend
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    Did she check all containers in her backpack and bank? It's so easy when you get in a situation like that to move stuff around trying to find something to lighten the load. Maybe she moved it into a bag in her backpack without realizing it.
     
  11. Petra Fyde

    Petra Fyde Peerless Chatterbox
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    They can't, nor can anything that spawns anywhere near them.
     
  12. Jirel of Joiry

    Jirel of Joiry Certifiable
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    She ran right back there but it wasn't on the ground. I don't think monsters can pickup blessed items. for the record she had a bag of sending But it ran out of charges. Yes she checked her bank box, in fact she got a pack llama and empty everything out of the bank box...wasn't there.

    Rico- FYI veteran rewards are coded with the account they belong to ...That came straight from Wilki some years ago. So mister-know-it-all any other wise-ass remarks you'd like to make?

    Didn't think so. Do us all a favor STFU Rico and stop trolling people's thread in uhall...Why don't you get a life or something???
     
  13. Jirel of Joiry

    Jirel of Joiry Certifiable
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    She was in Ilishnear fight Cyclops, Titans and Ettins. One of them does a paralyzing or concussion blow which DOES dismount you. I have been dismounted over there too. Might have been a Paragon.
     
  14. first, if you're an 8+ year vet then you'll remember the counselor and seer programs, which were essentially that and were rife with corruption. You think it would be any different today?

    and second, its not the GMs fault that she misplaced her ethy. And as the canned response said, they can't replace lost items anyway, so what good would it do for a gm to show up to assist you?

    I've had wonderful luck with GMs, as long as my problem was legit. This screenshot was taken yesterday, in fact. (in this case, a bugged container that couldn't be moved after being released)

    [​IMG]
     
  15. Jirel of Joiry

    Jirel of Joiry Certifiable
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    That's why I said 8 years or longer because someone who's invested that much time into UO is less likely to abuse the GM position. Veterans Rewards are account coded(as stated by Wilki) she was hoping GM could just locate it.

    HELL NO, she didn't expect the GM to search two 3 story 18x18, one Keep and one castle. Dude I hate looking for anything in th castle cause its at limit ATM! Neither she nor I would ask a GM to do something we wouldn't do.

    GOOD GRIEF GRAVY!!! What is excatly that you people THINK GMs are suppose to do anyway? Sit on their ASCII codes, eat doughnuts and collect a pay check???? Hell, if that's the case sign me on cause I type my fingers off entering payables, recieveables, invoicing, payments and doing collections stuff. I'd love to get paid to to NOTHING LMAO!!!
     
  16. Viper09

    Viper09 Grand Poobah
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    It was I, not Rico, who made the statement about no link between items and players...
    Of course I never read that statement from Wilki so I never knew that they were linked. Guess I do now.
     
  17. even if they are linked, hows a GM supposed to know you didn't sell the ethe and just want a freebie?
     
  18. Jirel of Joiry

    Jirel of Joiry Certifiable
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    Um, okay so your saying basically everyone in UO are liars and not to be trusted??? Did you miss the part where I said she HAS veteran reward picks LEFT? She just wanted to find the stupid Ethy Llama if she could not the she'd just claim another from her rewards picks she has left no harm no foul.
     
  19. Jirel of Joiry

    Jirel of Joiry Certifiable
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    I'm not upset with you. Its cool. Here's what Senor La said:

    His mere exsistance pisses me off sometimes.

    I promise Viper it wasn't aim at you.
     
  20. Viper09

    Viper09 Grand Poobah
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    I wasn't assuming you were upset at me, just thought you might have mixed up who said what :)
     
  21. TheScoundrelRico

    TheScoundrelRico Stratics Legend
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    Please stop breaking the RoC by circumventing the obscenity filter...la
     
  22. GarthGrey

    GarthGrey Crazed Zealot
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    Yeah, it cost me 5 pts, why the hell hasn't it cost Jirel of Whiny 5 pts?
     
  23. points? I don't see a point counter. point it out to me?

    (pun completely intended)
     
  24. SchezwanBeefy

    SchezwanBeefy Lore Master
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    I don't think anything could be done for your sister. I often fight cyclopes myself and I have never... NEVER been dismounted. Maybe it was something else you were fighting, but I honestly don't think she was dismounted by a cyclopes. If she was, it would have fallen to the ground just like all items fall when they don't fit into your pack.
    I do think, though, that EA could "hire" veteran players who have no reports against them and no bad reputation as GMs. I'm not sure how they could go about finding the right players (for example, I'd never want the infamous Luna Bank sitter who points fingers at random people for duping to be a GM), but I would love to see players engaged so that when people really do have legit situations that are sometimes over looked, they would be more likely to help. These people, though, would probably have to be seriously monitored by EA.
     
  25. Basara

    Basara UO Forum Moderator
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    You know, DYING counts as being dismounted.....

    The person stated it was not found when they RETURNED TO THEIR BODY.

    Geez....
     
  26. Restroom Cowboy

    Restroom Cowboy Visitor

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    Please stop crying about OTHERS breaking the rules....period.
     
  27. WildWobble

    WildWobble Sage
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    Support has been awsome for me in the last year you all need to submit your requests better i think. I have had the gm's come to me even reveal once and dealt with my issue each time i paged them. The gm's are kind and doing us a great service keep up the good work. Just get the devs to do a help request guide to show all the NO SUPPORT chumps around here what is and is not dealt with be handy info then the canned response will happen less often.
     
  28. Viper09

    Viper09 Grand Poobah
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    It was stated that she returned to the area. Nothing about returning to their body.
     
  29. It Lives

    It Lives Lore Master
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    Sounds like you did not pass on critical info to your sister about weight limits (something a eight year vet should know).

    This has nothing to do with poor service, rather its about instant gratification and not owning up to making a mistake.
     
  30. Jirel of Joiry

    Jirel of Joiry Certifiable
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    Okay for the last time I said it might have been a paragon but she was hit with concussion blow. Also she died because she lost connection to UO, I'm sure UO instability is her fault too. Anyway concussion blow can dismount you.

    UHall people amaze me! Let any one of the regular B&M posters lose an expensive/precious item and they're posting and....you guessed it bitchin and moanin! Let anyone else (Like me) and they're lining up to flaming the bloody hell outta ya...GO FIGURE! :talktothehand: Good thing I keep a ample supply of flame retardant Undies! HA!

    c'est la vie ! c'est pas grave.:bored:
     
  31. TheScoundrelRico

    TheScoundrelRico Stratics Legend
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    Are you still suing Stratics?...la
     
  32. Bomb Bloke

    Bomb Bloke Lore Keeper
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    Even if the mount was linked to her account in some way, a GM would be unable to find it unless the account was linked to the mount.

    (In programming terms, just because something has a pointer in it saying "I belong to some other object", doesn't mean that target object has a similar pointer in it going the other way).

    The item was lost, quite possibly no longer in the game. You wanted it back. GMs cannot replace lost or stolen items, and by "replace" they don't only mean "recreate" - they can't give you the originals back, either.

    How the page was phrased makes no difference to what was being requested.

    Giving players GM powers would only end in tragedy. Even if they were used responsibly, other players would accuse them of cheating, while complaining that they don't have similar powers themselves. It'd turn into a massive s*** storm.
     
  33. mutau

    mutau Guest

    wow troll fest
     
  34. Yalp

    Yalp Guest

    check the item count on her empty backpack. I have one toon that has 20 items listed in my back pack.. but in actuality there are only 10.. I so wonder what those other 10 are! Maybe they are arties!
     
  35. Jirel of Joiry

    Jirel of Joiry Certifiable
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    She got her char completely nekkid....and nothing. Its not stuck in limbo.

    She's just gonna claim a new one with one of her vet picks and carry on.

    Like I said I'd looove the GMs job, collect a paycheck to do nothing sound pretty dang good to me.
     
  36. I'm just curious, what is something the GMs could have done that was within their power and authority to do?
     
  37. wanderer1origin

    wanderer1origin Lore Master
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    cant u just buy another for like 1.5m a few hours playing

    she probably moved around dropped to a monster corpse!!

    a vet reward commodity box would sell enough to buy a few of them

    thinking THIS IS UO BORED WHINING, HEY I NEED ATTENTION

    and to think u didnt threaten to quit this time!!!


    remeber, this game has goofs, bugs and wierd happenings is part of game,

    laugh enjoy play, a ethy these days less a gm help issue over thought out what really happened!!


     
  38. It Lives

    It Lives Lore Master
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    I am leaning to side that your current personality is hindering you from common sense.:coco:
     
  39. Bomb Bloke

    Bomb Bloke Lore Keeper
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    On a more constructive note... Perhaps she could ask to have her "ghost pack" checked over?

    Perhaps even go get herself killed again now that her pack is relatively empty.
     
  40. T'Challa

    T'Challa Certifiable
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    Isn't that what UHell is all about?
     
  41. Restroom Cowboy

    Restroom Cowboy Visitor

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    Steroids make people do some strange things, thats all I know.
     
  42. kelmo

    kelmo Old and in the way
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    I am too freakin' old for this. To the OP. Take your issues to Mythic feedback.
     
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