1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

EA's directing everyone to UOForums.com

Discussion in 'UHall' started by Jirel of Joiry, Feb 5, 2011.

Thread Status:
Not open for further replies.
  1. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    Seriously! This is the email I got after the *wonderful* expirence on the phone with this CSR. The email showed up in my email box late today.

    So does this mean UOStratics isn't the offical forum anymore?
     
  2. Mapper

    Mapper Crazed Zealot
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Oct 24, 2005
    Messages:
    3,528
    Likes Received:
    110
    It never really was, But UOForums isn't either as far as I know.

    Likely the CSR has just googled 'UO Forums' and sent you there to try get rid of you.
     
  3. UP Official Support Site ... :lol:

    *ahem*
    "1" email /=/ everyone ...

    you just got told to go to the knowledge base ...

    :lol:
     
  4. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    Well In my previous thread I did state this CSR was a feather-brained airhead. :S
     
  5. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
  6. Viper09

    Viper09 Grand Poobah
    Stratics Veteran

    Joined:
    May 16, 2008
    Messages:
    6,680
    Likes Received:
    824
    I don't think they ever told people to go here to begin with. This is just an official fansite.
     
  7. Thilly woman:coco:
    UP Official Support Site ... << Is possibly a misspell ... and a seperate line/thought

    Self Help Knowledge base (Support Home Page). <<< Is the knowledge base ...
    and where you WERE told to go:
    Should you require further assistance about this or any Electronic Arts game in the future.

    NOT stratics ... :lol:

    they might have SOME sympathy for Stratics ...
    it is owned by a canadian ... afterall ...

    :hahaha:
     
  8. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    ROTFLMAO!!! So I really can BLAME CANADA!!!! :lol::lol::lol:

    I wonder if the same people that are running Stratics also own the ....

    Toronto Maples Leafs...:lol::lol::lol::lol:

    It would explain a few things!!
     
  9. Tina Small

    Tina Small Stratics Legend
    Stratics Veteran 4H

    Joined:
    May 12, 2008
    Messages:
    7,535
    Likes Received:
    1,927
    A year or so ago, one of the customer service reps you get when you use the online service option that is mentioned while you wait on hold for a phone rep told me to post my problem on UO Forums because it was the official forum for the game. Can't find the post I made at the time, but yes, some of the support people are that clueless.
     
  10. Harlequin

    Harlequin Babbling Loonie
    Stratics Veteran

    Joined:
    Jun 11, 2008
    Messages:
    2,716
    Likes Received:
    32
    Actually, they did tell people to come here.

    When OSI closed their own forums, they made Stratics the Official forum.

    This was later changed, and Stratics is now simply a fan site like UOForums.



    Both are currently fan sites, but "www.uoforums.com" does have the words "UO" in it, instead of Stratic's "vboards.stratics.com". So I guess folks are less likely to question customer support if they are being redirected to a phising site.
     
  11. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    Thank you Harlequin! That's what I thought I remembered.I wasn't gonna bother saying anything because I wasn't 100% sure. Plus I'm already beginning to question my sanity as it is. :coco:
     
  12. unified

    unified Guest

    Your personal opinion notwithstanding, you took great liberty to block out your name in the quoted email, but purposely show the name of the CSR. This is bad form, given that others may have had better experience with this CSR, and it may unfairly invite negative grief for the CSR by those who have seen this thread and may prejudge this person. :eek:
     
  13. Lexfixr

    Lexfixr Seasoned Veteran
    Stratics Veteran

    Joined:
    Jan 21, 2009
    Messages:
    447
    Likes Received:
    183

    Even tho I am not a Maple Leaf fan at least they are doing better than the Oklahoma Ice Pansies

    and keep up the shots against us Canadonians and we might just require only polite people to use statics so that puts you on the outside looking in
     
  14. Martyna Zmuir

    Martyna Zmuir Crazed Zealot

    Joined:
    Apr 27, 2007
    Messages:
    3,052
    Likes Received:
    632
    Jirel, this is hilarious! Not that it happened to you, mind you, but that Harmony was truly this clueless. First EA doesn't support UO anymore, now it has official forums that are the "wrong" ones.

    While Stratics may not be the "official" forums, they have been the unofficial "official" ones for the better part of a decade. The CSR was poorly informed. Both EA and her share equal culpability for this.

    I really hope you're being sarcastic... The CSR sent the emal, she really should be held accountable for her ignorance. Its not Jirel's fault this CSR is thick...


    EA needs to seriously step up its CS efforts to meet the standard set by other studios. While they are on the bleeding edge of the 21st century, EA seems bound and determined to remain firmly entrenched (entombed?) in the 20th.
     
  15. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    Thank you Martyna! Thank you I'm glad someone else can see what I'm seeing.
     
  16. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    Lexfixr-
    Relax sweetie and have a cold Molsen's on me. I was kidding, okay?

    If hockey fans everywhere couldn't make fun of the Leafs; who'd we make fun of?

    Even you should know its Canadians!

    That's Tulsa Ice Oilers and yes they suck, they've sucked since the mid 90s.

    FYI I got no issue with Canadians, actually there was this one Canadian that played for our Oilers. He was really, really cute and really, really sweet....And I'm gonna shut up now. :eek:

    I can be a polite, nice person, but some people on Stratics bring out the mean, nasty and rotten in me.
     
  17. Oh Lady's PLEASE ...

    The flow of the thread would have the "e-mail sender" as a MALE ... okay?
    Delaney meaning - Delaney name - Delaney
    either way, you sexists ... GENDER stereotypes are red herrings ...

    this thread
    This is the email I got after the *wonderful* expirence on the phone with this CSR
    the other
    very nice guy named Robert who identifies himself as a Customer Service Supervisor
    (AFTER finding no service number ... put the cooking sherry back!!!! )

    delaney, B. ... bob? robert ...
    :lol:

    Supervisors are more likely to bother with e-mails ...

    by the by for the other "sherlocks"

    google UO ...
    UO.Stratics.Com ... higher to the top ...

    *shakes head*
    *shakes Everything* :danceb:
     
  18. Martyna Zmuir

    Martyna Zmuir Crazed Zealot

    Joined:
    Apr 27, 2007
    Messages:
    3,052
    Likes Received:
    632
    And the Golden Troll Award goes to......


    FAYLED DHREAMS!

    *claps*


    [​IMG]
     
  19. Jirel of Joiry

    Jirel of Joiry Certifiable
    Stratics Veteran Stratics Legend

    Joined:
    Feb 2, 2004
    Messages:
    1,570
    Likes Received:
    504
    OMG! Martyna I nearly peed my pants I LMAO so hard at that!
     
  20. Martyna Zmuir

    Martyna Zmuir Crazed Zealot

    Joined:
    Apr 27, 2007
    Messages:
    3,052
    Likes Received:
    632
    After the week this board has had, I figured we needed some comedy. :D
     
  21. G.v.P

    G.v.P Stratics Legend
    Stratics Veteran Stratics Legend

    Joined:
    Jul 11, 2004
    Messages:
    9,644
    Likes Received:
    831
    Guys, there's no reason to trash the CSR. Yes, a CSR is an entry-level job anyone with a GED can fill, but why blame a CSR for EA's lack of support?

    ... speaking of which, Cal, PM me if you guys fire that CSR and need some extra help ;).
     
  22. unified

    unified Guest

    Hey! Me not trash CSR ... me protect! :blushing:
     
  23. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Jan 5, 2001
    Messages:
    30,889
    Likes Received:
    5,175
    Ok, I'm going to lock this before it goes downhill any further, but the amount of misinformation in that email is worrying. Of the 3 links in it, only one is correct.
     
Thread Status:
Not open for further replies.