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Fix for Over 9 Accounts Limit per EA rep

Discussion in 'UHall' started by BahamaMama, Aug 20, 2011.

  1. BahamaMama

    BahamaMama Seasoned Veteran
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    Woot! I just got this answer via email, about the 9 account limit!


    08/20/2011 04:43 AM

    Hello xxx,

    Thank you for contacting Electronic Arts.

    Yes there are many people having this same issue and it does deal with our database. Our team does know about this and at the moment they state to just create another EA account and continue to link your accounts this way. They are looking for a more permanent solution to this and will keep everyone updated.

    Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (Support Home Page). Your reference number is 110814-013761

    Best Regards,
    xxxxxx..
    Electronic Arts Senior Support Specialist.

    I'll screen shot if anyone needs that to feel more safe.
     
  2. Akalabeth

    Akalabeth Journeyman
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    So no bannings from creating a 2nd EA Account? I wish EA would post that.
     
  3. BahamaMama

    BahamaMama Seasoned Veteran
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    I'm hoping they post it too so others will feel totally safe.. besides just me. It did say they would keep folks updated.
     
  4. Tina Small

    Tina Small Stratics Legend
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    Thanks, Bahama Mama!

    Just an FYI, I got a similar response this morning too from the EA rep working on my 9-account-limit issue:

    At this time it seems our database will only allow 9 accounts to be linked to one EA account. Our team has asked that you just create a new EA account and continue to link accounts in this way. They are still trying to find a more permanent solution for this issue and will keep everyone updated.​
    I'm going to submit these additional questions and see if he is able to provide responses for them before I proceed with setting up additional EA Accounts:

    * Is there any risk that I will end up being IP banned for having more than one EA Account? I don't plan on associating each as-yet-unlinked UO account with its own unique e-mail address, but others would like to do this and at least one person reported on Stratics that he was IP banned when he reached the point of setting up his seventh EA Account to link to his seventh UO account and another person also reported a similar banning but without indicating how many EA Account she established before being IP banned.

    * In the future, if I would like to purchase an account upgrade from the Origin store or additional EA games or perhaps use the Origin forum, which EA Account should I use for that purpose? Will using any EA Account other than my very first one as an "Origin Account" cause me problems in the future?

    * If I would like to change the EA Account I have associated with any particular UO account to a different EA Account (either a freshly created one or one that already exists but hasn't yet reached its limit of nine linked accounts), will I be able to make that change and if yes, will there be a cost to me for making the change? It seems like such a change would be similar in many respects to the old Account Access Transfer service that cost $30; wiped the old billing info from the account; cleared warning and misconduct information from the account; and required the active participation of both parties in the transaction for completing and submitting the transfer form to EA.
     
  5. BahamaMama

    BahamaMama Seasoned Veteran
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    Excellent! Tina, I was hoping you'd get the same email from EA & post it to help verify it for folks! Thanks!

    As for the other questions you are submitting, good luck! Brandan should get a raise for his tenacity & follow-through! I feel optimistic whenever he gets involved in my CS issues.

    :bowdown: --> To Brandan C.
     
  6. Tina Small

    Tina Small Stratics Legend
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    Agreed 200%!
     
  7. Viper09

    Viper09 Grand Poobah
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    Nope. Which is good because that rule just sounded a bit ridiculous.
     
  8. Tina Small

    Tina Small Stratics Legend
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    As mentioned above, I sent three questions back to the EA CS person who has been trying to address my problem of not being able to link more than nine UO accounts to one EA Account. These are the three questions I submitted:

    1. Is there any risk that I will end up being IP banned for having more than one EA Account? I don't plan on associating each as-yet-unlinked UO account with its own unique e-mail address, but others would like to do this and at least one person reported on Stratics that he was IP banned when he reached the point of setting up his seventh EA Account to link to his seventh UO account and another person also reported a similar banning but without indicating how many EA Account she established before being IP banned.
    2. In the future, if I would like to purchase an account upgrade from the Origin store or additional EA games or perhaps use the Origin forum, which EA Account should I use for that purpose? Will using any EA Account other than my very first one as an "Origin Account" cause me problems in the future?
    3. If I would like to change the EA Account I have associated with any particular UO account to a different EA Account (either a freshly created one or one that already exists but hasn't yet reached its limit of nine linked accounts), will I be able to make that change and if yes, will there be a cost to me for making the change? It seems like such a change would be similar in many respects to the old Account Access Transfer service that cost $30; wiped the old billing info from the account; cleared warning and misconduct information from the account; and required the active participation of both parties in the transaction for completing and submitting the transfer form to EA.
    Upon checking my outstanding questions a few minutes ago, I found a reply, the relevant portion of which I have copied below:

    No this will not happen as we are asking that you do this for the time being. As we are requesting you do this you will not get an IP ban for having more than one account. As purchasing these upgrades and other items all provide a code for you to use on the account you want to you can use any account. If it was an item that would automatically add to your account you'd have to use each individual account that you wanted the item for. At this time there is no way to move linked accounts. This is another item our team is working on because of the 9 limit and us now asking you to create new accounts for the rest. ​

    I have no intention of transferring any of my UO accounts to anyone else in the future, so in the next day or two, I will work on linking my other ten UO accounts (most of them inactive and likely to stay that way) to several different e-mail addresses.

    If someone else is in a similar situation with more than nine UO/DAoC/WHO accounts or wishes to assign each game account to a separate e-mail address, you may want to consider running your situation through EA Support (log in here with your EA Account login info: support.ea.com) so you have documentation for why you have created multiple EA Accounts. I'm not sure I would want to proceed without such documentation. I can't emphasize this enough, thus the bold type. Please give this serious consideration for your own protection down the road. (Don't think anyone has yet encountered claims of credit card fraud for associating the same credit card with multiple EA Accounts, but am just waiting for that issue to surface as well.) Another reason for suggesting this is that it may also give the support people some valuable information about just how many people actually have multiple accounts when they are working with the programmers and database designers on trying to make the accounting system more flexible.

    Also, if you do think you may ever want to transfer a UO account to someone else, you have some thinking to do and possibly additional research to perform before you proceed further with linking UO accounts to e-mail addresses/EA/Origin accounts. It doesn't look like there is any way at this point to unlink UO accounts and I imagine that could be an insurmountable hurdle if you want to put one of your UO accounts (or any other EA game accounts) into someone else's hands for purposes of assigning their own payment information and being able to set the game account password without also giving them access to your other other linked accounts (UO or otherwise), let alone ask for EA help in making sure the new owner takes over the account with a clean slate. In other words, it seems doubtful that the formal Account Access Transfer Program (where you pay for help and a clean slate for the new owner) is up and running at this point or any time in the near future and informal UO account transfers are also pretty much impossible too once you've linked other game accounts to the same EA/Origin Account.

    Have fun, folks, and please be nice to the CS people if you decide to submit your situation to them. I think they are pretty overloaded at this point, so some patience and empathy may go a long way in successfully navigating this migration. Remember, those front-line people didn't create this mess, it's just something they have to help clean up in order to keep a roof over their heads, food on the table, and pay their bills.

    Edited to add:

    Sorry this is getting so long. I submitted another question in my case asking if I'll have to worry about being blocked or something else if I try to assign one credit card to accounts spread over multiple EA accounts within a short period of time (e.g., maybe I'm feeling particularly flush with cash (highly unlikely but maybe I'll win one of those lotteries for which I never buy tickets) and decide to turn everything on at once to claim anniversary or holiday gifts). Really, really don't want to have their system think I'm trying to commit credit card fraud.
     
  9. Tina Small

    Tina Small Stratics Legend
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    Got a quick reply to my question about whether or not I'd have to worry about being accused of credit card fraud if I decided to reactive several accounts at the same time on multiple EA Accounts, perhaps to do something like claim anniversary or holiday rewards.

    Here's the reply:

    You should not see any issues as this is already being looked into. I completely understand about activating the accounts for the gifts and such, but as we are asking you to use more than one account I do not see much of a reason why it would cause an issue. ​

    So, once again, I urge you to consider contacting Support if you think you're going to use multiple EA Accounts, just to get the documentation if problems or questions arise in the future. A bit of preventive CYA, if you will.
     
  10. Tina Small

    Tina Small Stratics Legend
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    I got most of my additional UO accounts attached to a different e-mail address and updated the credit card info for two of them without any problems this morning. I even had both EA accounts open under the same browser session but wasn't quite brave enough to try to tempt the fates by doing anything more than having them both open at once...briefly. The two remaining accounts I'm going to push back onto the friend that they actually belong to (I just made the payments for her on them for a few months at a time when I could convince her to try UO again) and she can own them completely from here on out!
     
  11. Larisa

    Larisa Reporting Manager
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    Shamelessly bumping this so it doesn't get lost :)

    Thank you for posting this :thumbup: