So, last week a GM came to my house and broke my curtains for me. I posted screenies of it here, and also sent in a GM review, as well as an e-mail to Jeremy, asking that it be forwarded to the appropriate party. I am not sure if Jeremy got the e-mail or not (guess I should start requesting reciept notifications when I send e-mails like that ...) however I did get the answer back from GM Reviews. I dont know if this person is the head GM or if they just have another GM answer you when you send stuff in ... I am familiar with the guy as I have seen him twice in game recently for various issues, so he DOES deal with UO. (and yes, the letter was in block with no spaces - this is a straight copy/paste) Anyway, on to the poor policy. I understand, have always understood, why GM's can't/won't replace an item that is "lost" - be it by decay or failed insurance, etc. They cannot - without a huge headache - prove that you did have such item and that it was lost by game mechanics, opening them up for false claims. However, when it was the GM themselves that destroyed the item (therefor they knew I had it and knew it was lost via their mistake) ... that is where this is a bad policy. No, it isnt a big item, just curtains, but it is the point that since they broke it, they should fix it. I wish there was someone like the old Head GM's that I could actually discuss the matter with ... try to get that policy changed. Also, what is with GM's no longer having the "GM" tag in their in-game name? When a ghost with no tag shows up next to me, first thing I think is that someone needs a rez, not, hey, here is a GM!