1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

Friend wants to play...but there is a problem

Discussion in 'UHall' started by Pooker53, Nov 8, 2010.

  1. Pooker53

    Pooker53 Adventurer

    Joined:
    Oct 6, 2010
    Messages:
    61
    Likes Received:
    1
    My friend downloaded the client.
    Went to make an account.
    But when they try to put in the info for their CC it keeps saying that the address of home and card dont match.
    Any idea what could be going on?
    They have tried 5 times and gave up.
    Thanks in advance.
     
  2. Ls Jax Ls

    Ls Jax Ls Visitor

    Joined:
    May 26, 2009
    Messages:
    709
    Likes Received:
    0
    Well I'm not no smart man, but I would venture to guess the address associated with their cc is different from what they provided.
     
  3. Hobo Sapien

    Hobo Sapien Seasoned Veteran
    Stratics Veteran

    Joined:
    May 12, 2008
    Messages:
    335
    Likes Received:
    11
    Or might as simple as a po box verses street address ! Just a thought.
     
  4. popps

    popps Always Present
    Stratics Veteran Stratics Legend

    Joined:
    Feb 27, 2004
    Messages:
    13,445
    Likes Received:
    461
    Not sure if this could be the problem but perhaps the system checks the IP location and in case it differs from the credit card one it gives out a problem ?

    Did your friend try contact support ?
    They should be able to fix whatever is the problem.

    They have a web site at Support Home Page and I think the options to contact them are phone, e-mail and perhaps even online chat.

    Good luck.
     
  5. Pooker53

    Pooker53 Adventurer

    Joined:
    Oct 6, 2010
    Messages:
    61
    Likes Received:
    1
    This person has had the same address for over 5 years and the cc for 14.When they moved the address was changed on the cc over 5 years ago to the address they now have.
    So they go as far as to check their billing statement from bank just to make sure everything was typed in correctly when trying to open an account .
    Still says address is wrong.
    WTF. :)
    Guess they will call support in the morning.
    Thanks for the replies all.
     
  6. Metalstorm

    Metalstorm Seasoned Veteran
    Stratics Veteran Stratics Legend

    Joined:
    Dec 14, 2003
    Messages:
    413
    Likes Received:
    0
    If you have access to your CC website I would log on & check the billing address and phone number.

    Those have to be an exact match or it will be declined.
     
  7. Sevin0oo0

    Sevin0oo0 Guest

    Is this in the UK?
     
  8. Xanth de Orlig

    Xanth de Orlig Journeyman
    Stratics Veteran Stratics Legend BRPA

    Joined:
    May 1, 2004
    Messages:
    294
    Likes Received:
    11

    nothing to contribute ...

    just found this amusing enough to merit a quotable reply ... heh
     
  9. Painted Elves

    Painted Elves Journeyman
    Stratics Veteran

    Joined:
    May 17, 2008
    Messages:
    237
    Likes Received:
    6
    I had the same problem when i moved.
    check the zip code. for my bank i had accidentally given the wrong number from where i actually live.
    or just open it with your card and then change it later....?
    email me if it doesnt work tomorrow.
     
  10. Smokin

    Smokin Guest

    I had something on the lines of this, is he/she by Chance Canadian, because for me it was that up here we have a 6 digit postal code with a space but it would not accept it like that.
     
  11. Pooker53

    Pooker53 Adventurer

    Joined:
    Oct 6, 2010
    Messages:
    61
    Likes Received:
    1
    Well they got in.Using another cc.
     
  12. Metalstorm

    Metalstorm Seasoned Veteran
    Stratics Veteran Stratics Legend

    Joined:
    Dec 14, 2003
    Messages:
    413
    Likes Received:
    0
    Cool beans. I'm glad they made it.

    I'd still look into that other cc but the main thing is that they're here :)
     
  13. Mandrake of DF

    Mandrake of DF Lore Keeper
    Stratics Veteran

    Joined:
    Oct 13, 2009
    Messages:
    854
    Likes Received:
    323
    I had same problem from norway trying to put in cc info in internet explorer. Tried a dozen of times....

    I then switched over to mozilla firefox and typed in the exact same info, and voila.....