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GameTime code does not arrive

Discussion in 'UHall' started by DifferenceDifference, Oct 8, 2015.

  1. DifferenceDifference

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    Good evening.

    How do I proceed from here?

    Like dozens of times before I ordered a gametime code from the official store. It accepted my credit card and everything, but I didn't get the code. I also received a confirmation mail regarding my order. The shop system tells me something like "order is pending". I want my code and I want it now. It's a digital "item", I'm not in the mood for waiting hours and hours (it's been more than 5 hours I've been waiting I think). It doesn't make sense. I'm sure they'll deduct the money from my credit card, that is more than reason enough to hand over the desired gametime code.

    Is it possible to contact someone?

    (btw. I'm not a native speaker and therefore it doesn't make sense to try to reach someone in the USA; I reside in Europe, I need some other form of communication, please)

    Kind regards

    DifferenceDifference

    PS: I wrote an email to [email protected] but noone seems to bother to respond. Hell, I'm a paying customer who ordered a digital code, how can it take longer than five seconds?
     
  2. Reuggan

    Reuggan Journeyman
    Stratics Veteran Stratics Legend Gilfane

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    I ordered a code a couple weeks ago, it took 24 hours to show up. They used to be instant, but I guess we have to wait a little bit now.
     
    DifferenceDifference likes this.
  3. DifferenceDifference

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    Ok. I expect it to be hand written in this case, though!
     
  4. Theron

    Theron Sage

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    Happened the same to me a month ago. Took 24 hours to deliver.
     
    DifferenceDifference likes this.
  5. DifferenceDifference

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    Broadsword answered they cannot help to resolve this issue. Meh. They point me to:
    http://help.ea.com/en/contact-us/new/
    Then I choose Ultima Online, then I get to:
    This is hideous. Did Kafka himself create that help system?
     
  6. Kirthag

    Kirthag Former Stratics Publisher
    Professional Stratics Veteran Alumni Stratics Legend Campaign Benefactor Evergreen

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    It took 3 days for mine to show up... they really milked that 72 hour thing. :mad:
     
    DifferenceDifference likes this.
  7. Flutter

    Flutter Always Present
    Stratics Veteran Alumni Stratics Legend

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    check your junk folder?
     
  8. Smoot

    Smoot Grand Poobah
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    I hate to say it, but your codes taking a long time to arrive probably has something to do with these threads:

    http://stratics.com/threads/imposter-using-my-name-to-lie-dupe-and-cheat.351570/

    http://stratics.com/threads/new-round-of-duping-warning-to-players.351535/

    (since posting these threads, the items in question have been confirmed by mesanna as non-duped, but other issues may be in play (as far as she can tell)
    transfers for 35m being sold in bulk

    6month game time codes being advertised openly in game everyday for 150 - 200m

    think about it. not rocket science to realize the longer wait times most likely have something to do with this. most likely a security issue the company is choosing to deal with.

    On a side note, this is what happens when overall a weak stance is taken with cheating, scripting, multiboxing events, etc. we all know who the culprits are, by allowing "grey area" cheating Mesanna has opened the door to more advanced techniques of robbing the system for profit and the source of your long wait times now.
     
    #8 Smoot, Oct 9, 2015
    Last edited: Oct 9, 2015
  9. THP

    THP Stratics Legend
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    u normally get the code the second after u pay??? on the uk u do....u pay and u get a thankyou and the code on the very next screen... takes like 1 second after paying....cant see the issue u guys/gals are having here...... never had a issue ever...pay get code instant.....simply pay copy /paste the code and apply to the account
     
    Flutter likes this.
  10. Minerva Foxglove

    Stratics Veteran

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    Its how it used to work yes. The two accounts I bought codes for in Sept and Oct I had to wait for 40 to 60 hours. The message said it sometimes takes up to 72 hours!
     
    DifferenceDifference likes this.
  11. Flutter

    Flutter Always Present
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    That's how I've always gotten my codes. Never waited for the email.
     
  12. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

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    I've always instantly gotten my codes... no wait at all.
     
  13. DifferenceDifference

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    I finally received my code. With a huge delay. So basically what you're implying is that they have giant holes in their security and punishing honest buyers is how they deal with it? I wish I could give back my code.
     
  14. THP

    THP Stratics Legend
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    not what im saying is....after u hit the pay screen u get your code instant there and then to copy /paste.....u also get a message that u will recive a email with your code in next 48 hours or so.....alas the can ignore that as the screen as already given u the code instant....its a simple matter of reading what is in front of you on the screen
     
  15. BeaIank

    BeaIank Babbling Loonie
    Stratics Veteran Campaign Supporter

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    You don't get the code instantaneously everywhere.
    Around here it takes 3 to 4 hours to get them delivered.
     
  16. Slayvite

    Slayvite Certifiable
    Stratics Veteran Stratics Legend

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    Remember the Origin shop is region specific so it may actually work differently for each zone depending on how EA set it up.
     
  17. DifferenceDifference

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    No, sadly it was not the case. Whenever I bought a code in the past it worked as you said (but the email came instantly, too). I could copy paste from the browser to the account management and get going.
    But this time I didn't get my code instantly - either way.
     
  18. DifferenceDifference

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    In the past (last time was about 4 weeks ago) I always got the code instantly. (That's exactly how it should be, it's a digital order of a digital item, I didn't order via snail mail)
     
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