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GM response times

Discussion in 'UHall' started by Laina, Jan 3, 2013.

  1. Laina

    Laina Sage
    Stratics Veteran

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    Has anyone had any luck paging a GM lately? I know it is the holidays and all but I have tried on 4 different occasions and been left waiting 3-4 hours each time with no response :(

    I don't usually page GMs but I notice we now don't even get a message where in the cue we are - is that normal now?
     
    #1 Laina, Jan 3, 2013
    Last edited: Jan 3, 2013
  2. Gameboy

    Gameboy Sage
    Stratics Veteran UWF

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    I got a message from a GM from a page I made about 2 weeks ago or more. By then I had everything taken care of and no longer needed help. He was nice though.
     
  3. old gypsy

    old gypsy Grand Poobah
    Professional Stratics Veteran Campaign Patron PITMUCK

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    We used to get a message telling us where we were in the queue, but that has been gone for a long time now. On the rare occasions when I've paged, I usually didn't have to wait very long, but you never know these days.
     
  4. flappy6

    flappy6 Sage
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    think they all got fired,prolly looking for new group to try to figure out what is going on
     
  5. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

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    I paged a GM last week got a message on my email DAYS later... What happened to response times?

    This is pathetic..... thankfully what I paged on I really didn't need immediate help for.
     
  6. Irulia Darkaith

    Stratics Veteran Stratics Legend

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    Yeah, not sure when these changes went through but it's awful now. I paged a GM, noticed that I never got an update after 45 minutes, thought something might be wrong so I clicked the help button but instead of getting a message telling me that I was already in the queue (like it used to), instead it just let me enter another request. I gave up waiting logged off and figured I would try another day. So I tried again the next day, waited three hours. Tried again the day after that...still nothing. Finally about a week later I was logged in, hadn't entered a help request, but get a message from a GM asking if now was a good time!? So, apparently there is no feedback on how long your wait time is, but once you file a request it stays in the queue forever instead of kicking you out when you log off. Yuck, what a horrible system.
     
  7. Eaerendil

    Eaerendil Younger than Kelmo, but also in the way...
    Professional Governor Stratics Veteran King'sYewHighlanders

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    5 days in my case...
     
  8. cazador

    cazador Crazed Zealot
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    This one is good..my bonded beetle went haywire and unbonded..I was mad I paged the GM while the beetle was in my house and still green to me was funny actually..well after about 2 hours I retamed it and fed it..it had time to rebond before I got an answer to say the least..was quite comical actually

    As well as the second page I had sent about using the crystal ball of knowledge while fishing to get gains and was stuck at 62.5 for about 3 hours of fishing while the ball told me optimal..I fixed the issue myself I bought skills too drop fishing by .01 and soulstoned it off and back on and gains continued after that..oh yea 6 days later I got a response I'm currently at 98.2 fishing

    *slow clap for customer service*
     
  9. Godiva_Drach

    Godiva_Drach Visitor

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    A GM contacted me 3 days after my pageing and I couldn't even remember what it had been about. Luckily he still knew and we had a good laugh about nothing in particular ^^
     
  10. Picus of Napa

    Picus of Napa Slightly Crazed
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    I paged a GM on a faction guy about some issues I was having with faction gear. Two days later on a different char I got a response so I asked him/her if I could time out to swap chars which we agreed to and I got the item fixed. All in all it was rather nifty and I was not aware that the paging was account bound.
     
  11. Laina

    Laina Sage
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    Unfortunately this is an issue that needed a GM as the game thought I was in process with a transfer that had actually completed weeks ago. I wasn't able to log into the shard I left and the message said to page a GM. I find it really sad that there was absolutely no GM to help over the span of a week and 13 plus hours of waiting :(

    But I have to say on the positive side that I emailed Mesanna who fixed the problem immediately - I am so grateful to her and to know that there is somebody who does still care about the players :)

    Thanks again Mesanna if you are reading this!!!