I have been waiting for a GM for almost 5 hours now. When you first put in the ticket it say to watch the Journal every few minutes for updates; however, there are NO updates. This was also the issue last night when I contacted a GM to resolve an issue. It used to be that you would recieve updates as to your status in line. Now you get nothing and sit here wondering if your ticket is even in the que or if it was dropped. Or wondering if there is anyone working? So... Is there a problem with the help ticket system that I am not aware of ?