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Good Customer Support

Discussion in 'UHall' started by Felinious-CWS, Mar 13, 2009.

  1. Had an issue with an account I had forgotten I had opened back in Sept., and was wondering why a charge appeared on my CC. Called support and two different people helped me, researched the CC history and found the account. Cancelled it for me and actually refunded 2 months of subscription to me, with out me asking, since I had not played the char. since the day I had opened the account.

    Just wanted to say thanks to these guys in Tech support, one's name was Andrew, the other name I did not get. But with all the bad press the customer support people get here sometimes, just wanted to share some good news for a change.
  2. Lynk

    Lynk Grand Poobah
    Stratics Veteran

    May 13, 2008
    Likes Received:
    Even a broken clock is right at least 2 times a day.
  3. Clog|Mordain

    Clog|Mordain Lore Master
    Stratics Veteran

    May 21, 2008
    Likes Received:
    Wow. Good to hear a change to all the negativity surrounding the Customer Service side of this game.
  4. Surgeries

    Surgeries Grand Poobah
    Stratics Veteran Stratics Legend

    Mar 18, 2004
    Likes Received:
    Nice. Very glad to hear it went well.

    I have never had a bad experience yet, in over 11 years.

    That is very cool.:)
  5. Zooithion

    Zooithion Crazed Zealot
    Stratics Veteran

    Aug 1, 2003
    Likes Received:
    Good to hear!
  6. Felinious!

    Good to both see your name and hear your story :)