So I'm not supposed to write about gripes and stuff in Technical advice, so I'm putting this here. Here's my major point of frustration: There's all this stuff going on with cities being out, down, server/hardware issues, lots of us can't get on, and there's no real easy way to get information. I'm sorry, but slogging through PAGES and back-reading through dozens of posts is NOT my idea of a great way to get information on what exactly is going on. I certainly do not feel that I am being kept up-to-date on the latest server outages and what is being done about them, why it's happening, and when anyone expects things to be fixed. TSO-e, the so-called development blog, is all about the cutesy stuff that is going on -- the happy fix-it wizard, the bullet train, the cool chairs you can create etc. But when the poop hits the fan, I'm supposed to turn here and ask questions, read, read, read, and still not get answers. Seriously??? Today I was directed to read through EIGHT PAGES of posts from people asking about and responding to all the issues with connecting to the servers for the game today. No player should be told to read through EIGHT, EIGGGHHHHHTTT pages of chatter to try to pick out information. Information that I have to sort, parse, and decide whether or not it is relevant to me. The development blog was supposed to have been created for the purpose of keeping us informed on issues related to the merges. As I see it, the issues that arose today did so because of the bullet train moves. Yet there was NO MENTION of it AT ALL. None. Again, I said this in one of my many posts today, I do realize your tasks, developers, are monumental. Nothing you are trying to do here is a small deal. It is clear, however, that this project you have taken on was not clearly thought out, it was not well-planned, and the information you are giving us, your paying customers, is poor. I am watching what happens over the next few days, as I am sure are many others. What happens with merges and how you deal with the glitches that undoubtedly will arise, will determine for me whether or not I remain a paying customer. The prospect of mergins is interesting. The custom content stuff is cute. The ATM idea is ridiculous, and that wizard, while interesting in concept, seems to not have been the best-thought-out solution either. I just want to get my money's worth guys. And right now, i'm not. Please improve how and when you communicate with us. And if you can't, please re-think this task you have taken on. It may be too much for you to handle.