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Harassment pages should be responded to in under 5 minutes

Discussion in 'UHall' started by Omnius, Jan 8, 2011.

  1. Omnius

    Omnius Crazed Zealot
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    Waiting 5 hours for a GM to handle some out of control child is unacceptable. 5 minutes or less should be the EA support stuff mantra.
     
  2. GreywolfUK

    GreywolfUK Sage
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    That would happen if EA actually cared, and if we actually had dedicated gm's
     
  3. MalagAste

    MalagAste Belaern d'Zhaunil
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    See Canary's post "How long is too long..."

    Should say all you want to know and I agree about the GM's coming to deal with the little kiddies.
     
  4. Cloak&Dagger

    Cloak&Dagger Guest

    This only really works if they either treat all pages the same, hire more staff (since the response is directly related to how how many GMs are on) Or change the paging system entirely.

    I don't see any of this happening in the near future. But I agree with you...but then again, it can only be harassment if the person follows you around so it could also be a policy issue *sighs*. Oh well, never is any resolutions around here.
     
  5. Mapper

    Mapper Crazed Zealot
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    Sounds like a good idea, People using that option for like.. Lost items should be punished though. You just know people would skip the line in favour of a quicker option.
     
  6. Omnius

    Omnius Crazed Zealot
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    As of right now, frivolous pages are already against the rules.
     
  7. Warpig Inc

    Warpig Inc Babbling Loonie
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    Not only the number GMs. It also has to do with number games they have to cover. Sure there is an under the table priority level set for games. And just could be the union rule there of 2 hour curry, rice and tea break for every meal. With the mandatory 15 min smoke break every hour should be the reason for quality support.
     
  8. Sevin0oo0

    Sevin0oo0 Guest

    Warpig Inc - Ditto. I'd like to know the priority we get - Last?
    5hrs and they didn't have enough time???? BS! I think there's a whole lot more going on towards getting GM help than what we believe/know. I'd just like an official explanation, which we'll Never get tho.
    Once in a while someone gets good service, it should be the opposite, once in a while someone gets Bad service. Spada 'was' over/ruined customer service (maybe he still is?)
     
  9. Mervyn

    Mervyn Certifiable
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    I find harassment to be the least important with all the blockages and filters you can put in.

    It brings me back to the time when my guild were defending a harrower and one of the tenticles are in an out of reach area, and we all have to hold the defense until our page in responded to, i'd be pretty annoyed if we all died cos someone didn't like someone else saying the C word.

    Put your language filters on please.
     
  10. Raptor85

    Raptor85 Certifiable
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    I agree with the language filters, when I bought UO it sure as heck wasn't rated T...

    Harassment pages also include paging on someone scripting however....so I do think those should be prioritized. It would be nice if ANY pages were answered though, I've had some characters bugged for months now and keep having to work around it, I pretty much log into UO in the morning (when I play on weekends), page a GM...play for a few hours. When the page auto-cancels, page again...and repeat until i finish for the day and try again tomorrow.

    It pisses me off as well that there's people I've paged on for scripting dozens of times, but due to lack of GM's they're still at it, fearlessly, since nobody at EA cares enough.
     
  11. I Play UO

    I Play UO Visitor

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    That person scripting, minding his own business effects you how?
     
  12. Viper09

    Viper09 Grand Poobah
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    Well yeah. But they usually don't do anything about frivolous pages. I honestly believe that the majority of pages sent are frivolous. Everyone always says page under harassment if you want to get a response. It's wrong I agree, I don't do it, but is EA going to put a stop to it? Don't hold your breath.
     
  13. Lady Storm

    Lady Storm Crazed Zealot
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    Harassment page unlike the regular Q was to be answered quickly as inthe past it was rare for a page to go over 2 minutes before a GM steped in.

    The system is being misused because the GM q is so long and takes hours. This is banable useage.

    As for it being bad little kiddies... well I have seen some adults acting like 2 years old in UO. So that door swings both ways. Harasment is not gender bound and age limited.

    We have no dedicated GM staff anymore. We have to share them with other games. I cant say if its due to lack of funds to pay for them (we must remember we are still tight with cash in the RL and EA was weilding a job cutting sword over all heads this last year).
    The GM staff that is out there today may not know the game at all, infact they might not be gamers period.

    As for Language and filters... might I remind you when you purchased and installed UO there was a few agreements you oked. One was the ToS other was RoC. both have portions to this stating the limits you can go before your violate it. These aree legal documents you agreed to. Breaking these rules is now too common. Many players do it daily, to the point that its so common to hear (see it on screen) many shrug and let it go.
    It's not exceptabe in the game or in RL period. It's rude. You sit there behind a screen and expect others to take in all you say without impunity. Yes there is a filter to screen out some of what is said. Does it stop the misuse of interderogatory terms ?? no Clean up your acts ladys and gentelmen. Your in a public place and you need to act accordingly.
     
  14. MalagAste

    MalagAste Belaern d'Zhaunil
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    Filters only work if the things you are filtering are spelled correctly.

    They do NOT work for the creative crack heads who like to circumvent the ToS when it comes to choosing names and naming pets.

    As far as most of that goes it's on thing to RP a jerkoff it's a whole nother thing to BE a Jerkoff 24/7.

    As for paging I page quite often on inappropriate things because I find if you are using inappropriate names and breaking the ToS for that.... then I'm sure you up to even more inappropriate behavior that is also a breach of the ToS and you deserve to have someone look a bit closer at your activities once in a while.


    All I can say is choose your name wisely it says an awful lot about your character.
     
  15. Cloak&Dagger

    Cloak&Dagger Guest

    Don't call it a legal document, because it is not legally binding. My wife or cousin has never even seen the ToS, let alone agreed to it, that alone makes it non-binding. Also those "documents" you are talking about are extremely vague, they are only there to protect EA in case they feel like taking actions, if you read it closely enough they have a little clause that says they can basically do anything they want whenever they want, so really the rest of the ToS is pointless.

    Don't disagree with paging, but your theory about it is just off. I don't have any vulgar names, but I do not type in a perfect way, Although I guess I do not curse often in general chat, except maybe saying ****, but when I speak in any other part of the game, depending on who I am speaking to of course, I will say whatever I wish, this does not mean I am violating the ToS.

    For example, people can be banned for mentioning the religious affiliation of one of their friends.

    There are very few things in this game I would page about when it comes to the way people conduct themselves, because it does not affect me. Only you can dictate what affects you and what does not, certainly some things warrant action. Depending on the exact names, or conduct of the person I would simply argue role playing, or they speak how they wish, your speech does not dictate if you go out and kill someone, so it should not dictate if you are going to do things in a game that are against the rules. Again the ToS is not specific, so you can't claim people are breaking it when the rules are as vague as saying "We decide when you do the right thing, but tomorrow that same thing can be the wrong thing"
     
  16. Fat Midnight

    Fat Midnight Visitor

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    This just is not a reasonable expectation. If everyone started 10 new accounts, you might see an improvement of ingame CS.
     
  17. Cloak&Dagger

    Cloak&Dagger Guest

    .....It is reasonable to not expect 5 hours Fat, Also it is not super unreasonable to expect harassment pages to be short, if they enforced the rules of the paging system then it could work. For instance give it a 3 mark rule, first time you page wrongly you get a warning, second time they disable your ability to page for a period of time, third time they remove your ability to page ever. Then eventually you would only have true harassment pages and the wait time should be short, as the time needed for a gm to access if something is harassment or not should not be that long.

    It is also not so unreasonable to expect a game to have dedicated staff, we have NO dedicated staff. We share GMs and Developers, even share IT. Maybe if the game had a bit more resources people would play. Can't expect the current players to open up 10 accounts just to fund a game that already pays for other games development.