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Having Issue With Code Bought From Store

Discussion in 'UHall' started by brunwulf, Apr 10, 2015.

  1. brunwulf

    brunwulf Adventurer

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    I bought a Forged Metal Tool from the UO Store and it says the code they gave me is invalid. Sometimes it says that cannot be used on this account.
     
  2. Cyrah

    Cyrah Lore Keeper
    Stratics Veteran

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    I am so sorry this happened to you. Thank you for posting, I had planned to buy some items. I sure will not now or ever.They said this was fixed... lies.
     
  3. brunwulf

    brunwulf Adventurer

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    I bought a hammer and the 7th character slot. The character slot worked but the hammer didn't. The one thing I wanted when I logged into the store. They have my $10 though.
     
  4. DJAd

    DJAd Stratics Legend
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    Are you entering the codes on the account management page or in game?
     
  5. brunwulf

    brunwulf Adventurer

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    On the accounts management page
     
  6. BeaIank

    BeaIank Babbling Loonie
    Stratics Veteran Campaign Supporter

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    Forged metal tool codes can only be claimed in-game through the help page.
     
  7. brunwulf

    brunwulf Adventurer

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    Aha, I tried it there earlier but didn't fit. Aparantly when it says with dashes it means without dashes. Thanks
     
  8. Keith of Sonoma

    Keith of Sonoma Certifiable

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    I bought a forged metal yesterday. I applied the code WITH the "dashes" in game in the "help" menu, and it worked fine
     
  9. Keith of Sonoma

    Keith of Sonoma Certifiable

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    @brunwulf, use the dashes. It looks like it doesn't fit but it actually does. I did it yesterday and it worked like a champ.
     
  10. Leeda

    Leeda Journeyman
    Governor Stratics Veteran Stratics Legend

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    I also bought codes. All but one that goes into account management worked. One did not. All my other codes said invalid code. Even the upgrades that had in game gift did not work
     
  11. Ezekiel Zane

    Ezekiel Zane Grand Inquisitor
    Stratics Veteran Stratics Legend

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    "copy & paste" can be your friend. It's always worked for me.
     
  12. GarthGrey

    GarthGrey Crazed Zealot
    Stratics Veteran Stratics Legend GoT

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    I bought 4 times during the promotional sale, and had no issues with anything I bought. Also copy/pasted ftw..
     
  13. brunwulf

    brunwulf Adventurer

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    I did copy and paste. It came up 1 spot too long with dashes. I'm not dumb. I went through most options before posting here :)
     
  14. brunwulf

    brunwulf Adventurer

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    Worked with no dashes, problem solved. Problem staying solved.