I haven't been on a while. I have been trying contact billing and support, and was actually hung up on. I have been paying for 2 accounts that EA does not support. I love ultima and have been a long time gamer. I have a castle and a keep on Sonoma. EA no longer supports calls for ultima. So I am calling my credit card company to stop payment, because I have no other option. I would like to see my places go to someone that still loves the game and is willing to fight EA.