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HELP! How do you turn off account auto-renew?

Discussion in 'UHall' started by Winter, Oct 2, 2014.

  1. Winter

    Winter Lore Keeper

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    @Mesanna
    I see no way in the account management screen to turn of the subscription auto-renew. I've been through all the screens and don't see the option.

    The current billing cycle renewed automatically for another 6 months when it should not have, and now I have two 6-months billed for the next full year on my credit card. I'll let this go for this charge, but no again.

    How do I stop this, without having to protest the charges with my credit card company?
     
  2. mellifluant

    mellifluant Adventurer

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    This happened to me before, and what I wound up having to do was remove my credit card info. :/
     
  3. Tomarke

    Tomarke Seasoned Veteran
    Stratics Veteran D^A

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    There is a button labeled "Update Renewal" which will let you change the billing cycle for your account. Or "Cancel Subscription" and you can then resubscribe under the new terms you wish to have. All of this is on the account management page.

    edit: sorry, just reread your post. Honestly, if it was me I would just cancel my sub until the next billing cycle, a year from now, and then re-sub. A work around that should not be necessary where a reliable billing system should be in place, but should work none-the-less.
     
  4. Winter

    Winter Lore Keeper

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    There's no way I see to remove your credit card info. How do you do that?

    That was the only option I see. But, if I have to cancel my account first anyway ... I may just decide not to renew because the account management is such a mes.
     
  5. Capt. Lucky

    Capt. Lucky Babbling Loonie

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    All your monies belong to us! Or, you can check out anytime you want, but you can never leave.
     
  6. Petra Fyde

    Petra Fyde Peerless Chatterbox
    Stratics Veteran Alumni Stratics Legend

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  7. Lord Nabin

    Lord Nabin High Council Sage - Greater Sosaria
    Professional Premium Stratics Veteran Supporter Glorious Lord ACW

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    The Billing system in managed by EA.

    You need to go to the Origin store, origin.com

    Log in with your master account information,

    Go to My Account

    Select the Payment & Shipping Tab

    Delete your Credit Cards
     
  8. Winter

    Winter Lore Keeper

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    Thanks for the help Petra, but I do not get the "X" option at all. There is no way I see to delete a credit card once it has been entered.
    EDIT: Petra, see the answer below. Would you please update the account page for this information? Thank you for the help.

    =============================================


    Hmm... OH HEY! THAT WORKED!
    Thank you, Lord Nabin, Thank you!
     
    Lord Nabin likes this.