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Help I have not idea what to do

Discussion in 'UHall' started by Kaligorn710, Apr 5, 2014.

  1. Kaligorn710

    Kaligorn710 Adventurer
    Stratics Veteran

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    I am hoping some how someone here knows how to resolve and issue with EA and redemption of a Character token.

    I have been away for about 6 years and somehow got the nostalgic desire to check things out again. It is very exciting and I firmly believe UO to be the best game out there. The design is brilliant.

    Coming back of course my house was gone and therefore a ton of my stuff. There are some new and interesting skills as well as areas to explore. I decided that because I was so far behind I would help myself to an advanced character. I don't have the time to play like I used to but this would help solve some of that and catch me up somewhat.

    I make the purchase. I enter the code in game. The system sends a message that the action is being processed. This is great I figure 5 min and I will have a wonderful new character. Well I was in the EC when I made the purchase because it had an easier window to enter the code in. I thought while I'm waiting I'll switch back to the classic client. When I log back in I figure the processing of my token request is still being handled because it is not yet in my backpack. I wait and wait and wait. After 2hrs I decide to page. I wait and wait and wait. So I think maybe it timed out. I re-enter the code but now low and behold it lists that code as being used. Great, of course it is I am the one that used it! However there is no token anywhere in my inventory

    I page again and wait and wait and nothing. This is aggravating because I am now going on 3 hours which ate up the majority of any free time I had to play. So I get online to see if there is help. Long story short I have over the last 2 days now sent multiple emails to the Ultima Online Support address. Only to get one after the other of canned responses aiming me to resolve the issue in game with a page. Over and over page after page ends in nothing and I mean nothing no response or simple acknowledgement. There is one robot running this show it seems. I am beyond frustrated as I see this now as theft and no one at the company cares. It seems no different then walking in to say Old Navy buying a pair of jeans and then walking out the store but being told that you can't actually take the jeans with you, you can only pay for them not use them.

    Does anyone have any experience with this type of issue. How can I get EA/Origin/Mythic /Broadsword or whoever is in charge of this fiasco to notice me.

    Thank you so much. I am really disappointed and have been so excited to start my adventures once again. I had intended to buy at least two character tokens some rewards and 2 character transfers. I have no problem supporting this game, I love it but apparently the company has a problem supporting me.
     
  2. Arroth Thaiel

    Arroth Thaiel Seasoned Veteran
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    Hello,

    Sometimes the token appears in your bank box instead of your backpack. There is a little system message that lets you know. If you were switching clients, it might have been missed. You might want to check the bank box of the character that used the code.

    Good luck.
     
  3. Kaligorn710

    Kaligorn710 Adventurer
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    I just checked inventory of each of my characters and their banks. Unfortunately no such luck, the token can not be found. Thanks for your suggestion though.
     
  4. GalenKnighthawke

    GalenKnighthawke Grand Poobah
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    Welcome back, apologies that this is your first experience back.

    Things actually are pretty neat at the moment, overall.

    Indeed: Even the token redemption system has improved in recent months. Bad experiences like yours were, not too long ago, the norm. Now, while they unfortunately have not been eradicated, they fortunately have become the exception.

    -Galen's player
     
  5. kongomongo

    kongomongo Lore Master
    Professional Campaign Supporter

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  6. Kaligorn710

    Kaligorn710 Adventurer
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    Thanks for the replies. I did enter the code the original way it was sent. It started the process with the in game message that it was processing. The token never arrived but now regardless (tried both formats) it says the code has been used.
    Does anyone know if the shut down on the weekends as I have had in game pages un answered now for over 32hrs. Also no matter how I phrase my email requests I just get canned emails directing me to email my concern to the very email I already sent to that gave me the canned response.
    Is there a way to actually contact someone?
    How can I get my money back so I can even try again?
    Thank you guys on the forums. I know you aren't the company but maybe someone has experience in resolving this type of issue.
    And hi Kelmo I remember you years ago on siege as the mayor.
     
  7. Tomarke

    Tomarke Seasoned Veteran
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    I bought a forge tool from the store last night. In my experience, normally when you put your code in the item will usually appear almost immediately. Last night it took almost 5 minutes to get my item.

    I'm wondering if something is going on with the redemption process.
     
  8. Arroth Thaiel

    Arroth Thaiel Seasoned Veteran
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    Maybe vendor search slowed it down too!

    :gee:
     
  9. The Zog historian

    The Zog historian Babbling Loonie
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    I had the same slowness in getting my most recent forged tool. And has anyone noticed how it takes a few seconds now to pull up a house's menu?
     
    S_S likes this.
  10. S_S

    S_S Certifiable
    The Squirrel Empire

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    Sorry but glad this wasn't just happening to me!
     
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