Hi. I have substantial packetloss as seen here: HTML: Ping statistics for 18.104.22.168: Packets: Sent = 780, Received = 546, Lost = 234 (30% loss), Approximate round trip times in milli-seconds: Minimum = 43ms, Maximum = 67ms, Average = 47ms When I connect through my router it is the second hop that is causing the problem. When I connect directly to my modum it becomes the first hop. Is this IP/Hop actually my modum? I realize this is a general question but I have no idea where to start. I can get another modum if necessary but if it's the connection to the pole or some other gateway I am not going to bother. The cable company says it is not their problem. Any assistance would be greatly appreciated.