This is my first post because I have no other options. I have checked all previous posts that I can find regarding this topic and I have contacted EA with regards to my problem...now I'm here. I played the 2 week trial for free without a problem then I paid to continue my Ultima game. After about 2 days as a paying customer, I now cannot login to the client and was, at first, getting a message that said, "problems communicating with Origin, please re try". Ea's response was that I was probably having a router problem (I didn't even know what a router was - yes I'm that new). So I reset my modem, changed my firewall settings to allow UO through, and of course emailed them back that nothing is working. No response. I have now done 2 complete uninstal's and DL's, both of which did nothing. After the 2nd DL today the message I got the first time trying to login was, "the client has crashed, press control C to copy...."yadda yadaa. I am using Vista which is not really recognized for this program but like I said, ran without a hitch for just over 2 weeks and I do have the updated service packs. I've heard that sound cards can cause the problem but I didn't have a sound issue with the game and have updated what I can on my computer. Can anyone please give some insight into what may be the problem here? If it is in fact my router, what would have changed and what can I do to fix it? Also, when I first started playing the game, it was saved under Stygian Abyss and the login client displayed Mondains legacy. When I changed the program to run as adminisrator (as some of the threads say to do), then the login screen displays Age of Shadows...now after the 2nd re DL, age of shadows is what it displays everytime.