1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Greetings Guest!!

    In order to combat SPAM on the forums, all users are required to have a minimum of 2 posts before they can submit links in any post or thread.

    Dismiss Notice

[Herald News Update] Account Center Maintenance - 8/22

Discussion in 'UHall' started by Tina Small, Aug 19, 2011.

  1. Tina Small

    Tina Small Stratics Legend
    Stratics Veteran 4H

    Joined:
    May 12, 2008
    Messages:
    7,535
    Likes Received:
    1,926
    [8/20/2011 11:13 am MDT: Brackets used in revised thread title with permission from Airmid! See below.]

    I see this announcement on the Herald but it doesn't seem to be feeding here:


    Account Center Maintenance - 8/22
    Rowland Cox

    18 Aug 2011 17:10:39 EST



    Early next week the Account Center will be offline for an update. We will update you on expected downtime for both the account center and game servers as we know more. We do not expect the combined downtime to take longer than several hours.

    Over the past week we have gathered and evaluated player inputs on the account center, and will update and adjust account information based on this feedback.

    We disabled many of the billing processes to avoid inappropriate or untimely charges during the transition to the new account center.

    Our first step in is to update and process all those on any form of recurring billing. This means If you are charged for 30, 90, or 180 days at regular periods, AND were set to bill during the period from August 5th, through the time in which we enable the account center, you will be charged.

    Also, during this update, we will re-enable and extend gametime for those whose accounts were incorrectly moved to an inactive status. For anyone whose accounts may have lapsed due to an expiring gametime card, your time will be appended.

    The ability to redeem game registration codes and other codes which allow you to connect to and play the game will run once we are confirmed the first part of the process is running smoothly.

    Our intent is to maintain player and character data for anyone who updated their subscriptions during this transition to the new account center.

    We will also re-enable account age and veteran rewards.

    Again, if you call into for support, please request an incident number as we are also tracking feedback for our use during this time.

    Thank you again, for your patience during this time.

    Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!​

    Account Center Maintenance - 8/22 | Mythic Entertainment | Ultima Online
     
  2. iamSnippa

    iamSnippa Journeyman

    Joined:
    Aug 2, 2011
    Messages:
    283
    Likes Received:
    8
    Re: New Announcement on the Herald re Account Center Maintenance??

    So as I was saying to my friend.. *IF* all goes well, I'll be able to finally upgrade my account sometime between monday and friday next week...
     
  3. BlissMarie

    BlissMarie Lore Keeper
    Stratics Veteran

    Joined:
    May 28, 2008
    Messages:
    786
    Likes Received:
    4
    Re: New Announcement on the Herald re Account Center Maintenance??

    Thank you, Tina.
     
  4. Re: New Announcement on the Herald re Account Center Maintenance??

    :talktothehand: No Sir ...

    You broke it ... You eat it.
    You broke it, You MUST renegotiate and reauthorize.
    Think not? fine, run the old numbers ...
    deal with real bankers why you have a reported stolen/identity set of BAD CC info ...
     
  5. AirmidCecht

    AirmidCecht twitch.tv/airmid
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Apr 9, 2004
    Messages:
    2,297
    Likes Received:
    486
    Re: New Announcement on the Herald re Account Center Maintenance??

    It takes a bit to feed over. We usually end up with multiple threads when we post ahead of the rss.

    I noticed it is also not up on UO's Facebook page yet either. Thanks Tina for posting for everyone :)
     
  6. Mapper

    Mapper Crazed Zealot
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Oct 24, 2005
    Messages:
    3,528
    Likes Received:
    110
    Re: New Announcement on the Herald re Account Center Maintenance??

    Looking forward to this! Thanks
     
  7. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,972
    Likes Received:
    5,457
    Re: New Announcement on the Herald re Account Center Maintenance??

    ONly think I'm looking forward to is the final bit of info...... pub 72 and the 14th anniversary... lets just hope it isn't totally LAME.

    I've had enough disappointments lately.
     
  8. Woodsman

    Woodsman Guest

    Re: New Announcement on the Herald re Account Center Maintenance??

    I think Pub 72 is supposed to have the anniversary stuff, vet rewards, and the first graphics update, so let's hope.

    That's assuming it hasn't changed from what Cal said at the beginning of July when they split out some of the content between pub 71 and I guess pub 72 now.
     
  9. DenAlton036

    DenAlton036 Guest

    Re: New Announcement on the Herald re Account Center Maintenance??

    You mean like a ridable boura? :thumbup: Couldnt resist
     
  10. Tina Small

    Tina Small Stratics Legend
    Stratics Veteran 4H

    Joined:
    May 12, 2008
    Messages:
    7,535
    Likes Received:
    1,926
    Re: New Announcement on the Herald re Account Center Maintenance??

    It hasn't showed up on the UO Japan site yet either (and still isn't on the Ultima Online Facebook page). However, it was posted on the Warhammer Online Facebook page AND on their official website. It was also posted on the DAoC Facebook page and the DAoC official website.

    In all four cases, the announcement ends with the sentence that says: "Look for information on Pub 72 and Ultima’s 14 year Anniversary later next week!"

    From what I can see on the DAoC Facebook page, the reference to veteran rewards has a few players a bit mystified. Not sure what they (and WHO players) all think about the references to Publish 72 or if they are scratching their heads and asking why they should care about UO's 14th anniversary.
     
  11. Martyna Zmuir

    Martyna Zmuir Crazed Zealot

    Joined:
    Apr 27, 2007
    Messages:
    3,052
    Likes Received:
    632
    Re: New Announcement on the Herald re Account Center Maintenance??

    Low expectations are rarely dashed...

    Unless you play UO. :gee:
     
  12. Deb

    Deb Guest

    Re: New Announcement on the Herald re Account Center Maintenance??

    Maybe it will have some reference to the "Fall" Cleaning:stir: in addition
    to all the other things.
     
  13. BahamaMama

    BahamaMama Seasoned Veteran
    Stratics Veteran Stratics Legend

    Joined:
    Apr 9, 2005
    Messages:
    319
    Likes Received:
    3
    Re: New Announcement on the Herald re Account Center Maintenance??

    Hehehe. Their turn to be confused!
     
  14. MalagAste

    MalagAste Belaern d'Zhaunil
    Reporter Professional Governor Stratics Veteran Stratics Legend Campaign Supporter Royal Knight

    Joined:
    Aug 21, 2000
    Messages:
    18,972
    Likes Received:
    5,457
    Re: New Announcement on the Herald re Account Center Maintenance??

    Look for it...... Spring 2013...
     
  15. Re: New Announcement on the Herald re Account Center Maintenance??

    Background
    EA Taking Overbilling Issue For Online Game 'Very Seriously' - The Consumerist

    Relevant to current "/fails"
    Read the ENTIRE agreement ... but, this snippet here should raise some eyebrows
    https://profile.ea.com/acctcreate.do
    First line: EFFECTIVE DATE: November 16, 2009

    .. scrolling ... scrolling ... still scrolling ...

    EA reserves the right to change our fees or billing methods at any time. If you pay a periodic (e.g. monthly) subscription for an EA Service, EA will provide you with notice of any changes to the fees or billing methods at least thirty (30) days in advance by posting such changes on the EA Service. You are responsible for reviewing the EA Service to obtain timely notice of such changes. Your continued use of the EA Service thirty (30) days or more after posting of the changes means that you accept such changes. If any change is unacceptable to you, you may cancel your subscription at any time, but EA will not refund any fees that may have accrued ...

    Per the current UO TOS, THEY are in default/error ... they broke it ... they should eat it ...

    ignoring/pretending that it did not happen, or, has not happened before ...

    *shrugs*

    time to give the nod to my banker ... suspicious accounting practices rumored to be originating in California EA ...
    He's got valid resources to look into it with.
    Valid reason too, someone monkeyed with the money method when my numbers were in there ...

    :scholar: tsk tsk no no bad monkey bad.

    Chill Fayled, The Stratics community is voluntarily helping EA Accounting Hot fix their unannounced hot swap of accounting software.
    *ahem* I believe the correct word is "un-wittingly". About a months worth ...
     
  16. AirmidCecht

    AirmidCecht twitch.tv/airmid
    Stratics Veteran Alumni Stratics Legend

    Joined:
    Apr 9, 2004
    Messages:
    2,297
    Likes Received:
    486
    Re: New Announcement on the Herald re Account Center Maintenance??

    It appears as if the Update they did on Thursday that was deleted was used as the copy/paste for the most recent information. This would explain why it did not RSS feed to anyone again.

    We can either resurrect that thread that was moved off the forums or you have my blessing Tina if you want to edit your OP and wrap [Heralds Newest Update] in your subject line. (just go to advanced mode)

    At least this will get a quicker eye from players looking for the newest information.
     
  17. Woodsman

    Woodsman Guest

    Re: New Announcement on the Herald re Account Center Maintenance??

    Wish I had seen that article when it came out, I would have mentioned being overbilled almost $600 over the years....

    And while they are doing the Origin thing to pretty much all of their games that they can, funny that Warhammer was the one causing serious enough problems to get noticed by the press.
     
  18. DarkVoid

    DarkVoid Guest

    If an account has no funds or insufficient funds to pay for an account do I get a billing email about it? I would like to be able to resolve any account issues that pop up however I won't be sure funds are in the payment account until after a certain date.
     
  19. Risso

    Risso Babbling Loonie
    Stratics Veteran

    Joined:
    May 15, 2008
    Messages:
    2,581
    Likes Received:
    102
    Hope this will fix account age..my main account has lost 4 years today.
     
  20. jbfortune

    jbfortune Slightly Crazed
    Stratics Veteran

    Joined:
    Dec 3, 2008
    Messages:
    1,251
    Likes Received:
    0
    Mine has lost 2 months :\

    Taken me from 72 to 70 months.
     
  21. Tazar

    Tazar Guest

    Wow. I should be a few days from 14 years, and instead it shows 8 years.
    I hope this is fixed before new veteran rewards are released. :please:
     
  22. twoburntfouryou

    twoburntfouryou Journeyman
    Stratics Veteran

    Joined:
    May 29, 2008
    Messages:
    276
    Likes Received:
    11
    Mine went all the way back to a free trail account status. I do not ever remember having a free trial account I have paid every month including this month:wall:
     
  23. enderz

    enderz Journeyman

    Joined:
    Aug 11, 2011
    Messages:
    127
    Likes Received:
    6
    Is the account server down today done?

    Can I use my codes. I can log into game.

    Status update?
     
  24. elianydd

    elianydd Guest

    My question now would be, since they just updated the message yesterday (Sunday) and it says "early next week", does that still mean THIS week? .... or NEXT week, i.e., a week from now?!? :-/
     
  25. iamSnippa

    iamSnippa Journeyman

    Joined:
    Aug 2, 2011
    Messages:
    283
    Likes Received:
    8
    The account management site is currently down for maintenance.
    No telling when or if the game servers will actually be going down. And they didn't say exactly when codes would be able to be activated again today. Obviously best case scenario we will be able to activate them at some point today, if it's not best case, then some time later this week hopefully.
     
  26. enderz

    enderz Journeyman

    Joined:
    Aug 11, 2011
    Messages:
    127
    Likes Received:
    6
    Ah cool. I assumed game would be down as well. Will check back later. Thanks
     
  27. iamSnippa

    iamSnippa Journeyman

    Joined:
    Aug 2, 2011
    Messages:
    283
    Likes Received:
    8
    yeah I thought they were going to take the game servers down at the same time, they may take them down for a while later after the account center maintenance is finished.