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How do I cancel an account

Discussion in 'UHall' started by Smurcoch, Sep 15, 2011.

  1. Smurcoch

    Smurcoch Guest

    Hey All,

    I know a lot of people are complaining that they can not re-activate an account, but I have the opposite problem.

    There used to be an option to remove billing info and end the suscription of an account when the paid time runs out. Now I can not see this option.

    If anyone has an idea, can you please let me know. I do not want to have multiple accounts open any longer.
     
  2. Salivern_Diago

    Salivern_Diago Lore Master
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    Theres a big red button at the bottom that says "Cancel Subscription", thats the one you press :)
     
  3. Smurcoch

    Smurcoch Guest

    Sorry....

    I think I'm blind....

    I see no red button at all.

    There is nothing that I can see in the new webpage that says cancel, or remoe billing info.

    Did you look at the new web page before you even posted?
     
  4. Katrena

    Katrena Sage
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  5. Tina Small

    Tina Small Stratics Legend
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  6. Viper09

    Viper09 Grand Poobah
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    What account is listed in your pull-down menu? Make sure it's your UO account. (name that has "_uo" after it) There should be a button that says cancel subscription or edit subscription or something like that.
     
  7. annnnnd after all of the above, the >end subscription< completely (no login access to remaining time)

    doesn't seem to be available
    I canceled the "renew bit" (think/hope)
    and am waiting for the turnin before fully deleting everything else I can ...

    Luckily for me ... I have >only< two accounts with EA ...
    won't matter if some asshat manages to hack in and get >one< banned
    EA can >Only< ban the other ...
    *shrugs*
    really should have left me the option TO END the account completely
     
  8. Viper09

    Viper09 Grand Poobah
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    Why would you feel a need to completely end the account and forfeit remaining time?
    Assuming that someone could hack and login seems a to be a bit unreasonable.
     
  9. Larisa

    Larisa Reporting Manager
    Editor Reporter Moderator Professional Wiki Moderator Stratics Veteran Stratics Legend Editor Fallen Lords

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    IF you have all accounts linked properly, are viewing the account you want to cancel in the drop-down menu at the top AND have clicked the *Set Discription* Button, you >SHOULD< see this:

    [​IMG]

    IF you cannot see that button and you have done all of the above, then you're accounts did not link properly and you should call customer service.
     
  10. :lol: assuming that any UO account >could be hacked< IS NOT an unreasonable assuption ...
    More than one HAVE BEEN hacked ... agreed?

    I >would Not be here< IF I could know for certain that any account associated with my >MONEY< (via my EA stored data)
    was Unpaid for and NO "remaining time" could be accessed ...

    they can keep the money ... was already an agreed upon provisio (no refunds)
    'tain't aboput the money ...
    its about CONTROL of access to the account ... permanent and known CONTROL of access to the account.
    You aren't thinking large picture here ...
    your thinking in the singular ... in this case myself ...
    now

    IF I told one of my kids that NO MORE uo for YOU ever (since I'm the one with money, I may, parental Right)

    I >could enforce that< ... >completely<
    cancel the account and remaining access time.

    ANYONE that wants to play as much as ONE minute ...

    would need to give money... yes? trackable money
    rebellious child, scumsucking hacker ... both would need give money.



    yw / no charge
    be well viper09
     
  11. puni666

    puni666 Slightly Crazed
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    Lol, DUH. :p
     
  12. Capn Kranky

    Capn Kranky Guest

    If you have accounts that are linked to the master one, and with current payment info, there is a CANCEL button. I know because I used it 2 days ago.

    Get to the AM page that allows you to see the current subscriptions (I think thats the one). There is a grid at the bottom that shows linked accounts and one or more will have information on when it is next due to be billed.

    Click the one you want to work with and the CANCEL (or UNSUBSCRIBE) button will be there.