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How do we contact support for Account Management?

Discussion in 'UHall' started by Sargon, Aug 23, 2011.

  1. Sargon

    Sargon Seasoned Veteran
    Stratics Veteran Stratics Legend Campaign Supporter

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    I click on the "Support" link and it directs me to a Warhammer Customer Support site, then I click on "Contact Us" and it pops up a new page that just spins and spins, but never loads. I don't have time to sit on the phone with support, so how do we contact them electronically for account migration issues?
     
  2. Lythos-

    Lythos- Lore Keeper
    Stratics Veteran

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    I would HIGHLY recommend using phone for this as the online support is a pain in the ass.

    I tried the other day and had to verify the new EA email login/persona name/ account name AND date of birth only for the person to say they had no accounts matching any of this. This person then refused to bump me to anyone that knew the difference between their bottom and a hole in the ground.

    Call the # then hit the origin support which i believe is option 1. Wait time this morning was only 4min for me and very nice person.
     
  3. Fogsbane

    Fogsbane Seasoned Veteran
    Stratics Veteran Stratics Legend

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    i was able to contact them electronically, this morning, via a direct email to - [email protected]

    i had an issue with some, not all, of my accounts getting the "Error, There was an error processing your request, Return to the homepage" message on the accounts management page.


    i explained my issue in the email, received a CS database ticket number reply, and by coincidence or corrective action - my issue has been fixed in seven hours since reporting it to them.

    If you are able to load the Contact Us page it seems that the 'Contact Us' / 'Contact Info' / 'Technical and Billing Support' email link populates incorrectly as a typo as "ultimaonloine".
     
  4. Sargon

    Sargon Seasoned Veteran
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    I noticed. I wonder how long it has been like that.
     
  5. jack flash uk

    jack flash uk Crazed Zealot
    Stratics Veteran Stratics Legend

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    Phone number from UK

    0870 243 2435

    option 1 origin!
     
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