How does one contact the Community Relations people these days? I recently activated my account again and my homes are in a "Fairly Worn" state. From past experience I know you sometimes have to wait until after server-up for them to refresh ... I did that. All of my homes (grandfathered account) are still falling. Contacted a useless GM and was told to look through the knowledgebase for help?!?! WTH? This is why they will continue to lose their player base ... lousy support. Here is what I asked the GM: =============================================== "I re-activated my UO account yesterday. I waited until after the server-up as is sometimes required, but all of my grandfathered homes are still in a decay state. A GM's assistance would be greatly appreciated before i lose them all. Thankyou." =============================================== Here is what I got sent: "GM tells 'me': Thank you for your petition. We have searched and confirmed based off your question that the information pertaining directly to your issue can be found in our Knowledge Base in the following article by following this link http:// support.ea.com/. Our Knowledge Base is consistently updated as to ensure that the most recent information is available to you. Should you have any difficulty finding the information you need, don't think the information relates to your issue, or need assistance with the information itself, please contact us via the "Contact Us" tab (within the Knowledge Base website). Please let us know what you searched for, the details of your issue and we will assist you as quickly as possible. Thank you once agai for your patience and understandling. GM XXXXXX " =============================================== And finally, here is the article they sent me too: "QUESTION What are the current housing states? ANSWER Houses are classified as one of three states: "Primary," "Grandfathered," or "Condemned." These states will be updated upon any placement or acquirement of a new house, and/or changes to the owning account's active/inactive status. Below is a more comprehensive breakdown of the housing refresh states. Primary house: This house is owned by an active game account, and has been established by the player to be that account's primary house. The house refresh state on the house menu-gump of a primary house will be listed on the house sign as "Automatic." Primary houses will no longer display any decay stage, as the house will be automatically refreshed, and will no longer decay. Note: setting a house as a primary house will automatically set all other houses owned by that account, on any shard, to a condemned state. Grandfathered house: This house is owned by an active game account, but has not been established by the player to be that account's primary house. The house refresh state on the house menu-gump will be listed as "Grandfathered." A grandfathered house will not decay, much the same as a primary house. Demolition pending: If a house has vendors in it the house will not disappear but instead it will go to "Demolition Pending" phase and appear as "OSI Owned". This phase can last as long as it takes for all vendor rental contracts to expire plus 9 days for the vendor owners to retrieve the items from their expired vendors. Once all contracts are expired the house will begin a decay process. If your home is in the Demolition Pending stage it can not be retreived regardless of circumstance as you now no longer own it, thus the "OSI Owned" tag. Condemned (inactive account): These houses are condemned due to the inactive status of the account. Once an account is inactive for more then 90 days the house will become condemned. If you have just reactivated your account, you will need to wait a few days while your house resyncs with the housing server. If your house is still labeled as "Condemned" after 24 hours of account activity, then please page a game master for more information. Condemned house: A condemned house cannot be refreshed, and will decay within 5 days. Houses will become condemned if a player places or acquires a newer house on any shard. Note: The only way a condemned house will be un-condemned is if it is traded to another account. Demolishing a more recently placed house will not uncondemn the previously placed house on the same account. Trading it right back to the same account will not work due to the housing timer. " =============================================== So how does this help my issue? Do we still have a Community person around that helps with this stuff? Thanks.